agilo + email2trac: Missing attachments

[Magdalena Soyka]

I am trying to set up email2trac in our multi-project trac environment which is working so far.
The only problem: email attachments are not being attached to tickets. 

Executing email2trac with debug option reveals that attachments of mails are being parsed and created in the tmp folder.
But the ticket itself has no attachment and the link in the description points to an invalid/missing attachments.
But log shows an error related to agilo:

2016-11-23 11:54:37,150 email2trac 182: Traceback (most recent call last):

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/bin/email2trac", line 2905, in <module>
    tktparser.parse(sys.stdin)

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/bin/email2trac", line 1814, in parse
    self.parse_subject_field(m, subject, spam_msg)

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/bin/email2trac", line 1959, in parse_subject_field
    self.new_ticket(m, subject, spam_msg)

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/bin/email2trac", line 1307, in new_ticket
    self.id = tkt.insert()

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/local/lib/python2.7/dist-packages/Trac-1.0.1-py2.7.egg/trac/ticket/model.py", line 256, in insert
    listener.ticket_created(self)

2016-11-23 11:54:37,150 email2trac 182:   File "/usr/local/lib/python2.7/dist-packages/binary_agilo-1.3.14_PRO-py2.7.egg/agilo/scrum/burndown/changelistener.py", line 41, in ticket_created
    if not ticket.is_writeable_field(Key.SPRINT) or not ticket[Key.SPRINT]:

2016-11-23 11:54:37,151 email2trac 182: AttributeError: 'Ticket' object has no attribute 'is_writeable_field'

Any ideas on how to fix that?
Or does anybody else has experience with setting up agilo with email2trac?

Thank you

Magda
 

[Magdalena Soyka]

We are using trac 1.0.1 on Ubuntu 12.04.5  with emailt2trac 2.9.0. and agilo 1.3.14.

[Stefano Rago]

hi Magda,

would you mind sharing the trac.ini file of your Agilo + email2trac environment? Please make sure that any sensitive information in that file is removed first.

cheers,

Stefano

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<email2trac.log><trac.log>

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[Magdalena Soyka]

Hi Stefano,

sure. trac.ini attached!

Cheers

Magda

[Stefano Rago]

Hi Magda,

you could try removing from the [components] section of your trac.ini file all of the lines starting with "agilo" and insert only these ones instead:

agilo.* = enabled
agilo_common.* = enabled
agilo_pro.* = enabled

does this help with your issue?

Stefano

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<trac.ini>

[Magdalena Soyka]

Hi Stefano,

unfortunately it does not.

Magda

[Stefano Rago]

Hi Magda,

sorry to hear that. I would anyway suggest you to keep your agilo components configuration that way, as it is the recommended approach.

Regarding your issue, unfortunately we don't support integration with other third-party plugins, but if you want to investigate more, I would recommend to start with a fresh dedicated Trac environment with only Agilo for Trac and email2Trac installed and see if you can narrow down the scope of the problem.

Hope this helps,

Stefano

[Magdalena Soyka]

Hi Stefano,

thanks anyways! I am not giving up yet.

Cheers

Magda

[Magdalena Soyka]

For everybody with the same problem: there is an agilo option for email2trac.

Use emailt2trac --agilo or email2trac -A and it will create tickets with attachments!

[Stefano Rago]

thanks for sharing this tip, Magdalena

Stefano

On 7 Dec 2016, at 13:31, Magdalena Soyka <magdale...@gmail.com> wrote:

For everybody with the same problem: there is an agilo option for email2trac.

Use emailt2trac --agilo or email2trac -A and it will create tickets with attachments!