Originally Elisabeth and I would guide the improvement process by asking people to identify problems, pick the most significant ones, and adjust their working agreements to address those. And sometimes we would go further, and offer ideas for addressing their problems, especially if we thought their solutions were likely to make things worse.
That's how we worked the last time we co-facilitated WordCount, nearly two years ago.
Since then, Elisabeth has developed a much more hands-off style. Her facilitation consists of:
1. "What one word expresses your experience in this iteration?"
2. Writing the one-word answers on a flip chart (one sheet per iteration)
3. "You have ten minutes to adjust your working agreements before we start the next round. Go."
I've since adopted this style, too. What we find is that teams move generally agileward, and that however they adjust their practices, they'll experience the consequences quite directly in the next round (or at the very latest, the round after that).
This works partly because the people in the room turn out to be a lot smarter than our original mildly-directive facilitation style acknowledged. If people can get fast, relevant, accurate feedback about their choices, they'll generally do the right thing.
Another factor is that we preface the simulation by giving a *very* brief (15 minute) overview, and that sets a powerful context in which the team solves their own problems. First, we describe Agile in terms of results:
Agility means: frequently delivering business value, at a sustainable pace, while adapting to changing business needs.
We post that on the wall.
We also describe a set of characteristics we see in Agile teams:
- Focus on value
- "Done" means done
- Alignment
- Frequent delivery
- Collaboration
- Coordination
- Feedback
- Visibility
We post that list on the wall, too.
So those ideas are always there on the wall for people to notice.
Oh, and we call the whole day "Adapting to Agile," and not simply "Word Count." So people walk into the room having some idea of agility, some desire to experience it, and some idea that they're here to adapt toward it.
So we focus our facilitation on starting the day by setting context, and ending the day by helping people mine lessons from the experience. In between, we largely leave things up to the people in the room.
Dale