Re: [ACS] Kicking Out a CSM Participant?

[Alan Dayley]

(This seems an odd venue to be asking for official Scrum Alliance policy clarifications. Isn't there a CST email list and/or phone number?)

Boot her and give a refund. Why would you make other attendees waste their time and money just to retain a training fee? She is also damaging your image as a trainer able to provide a good learning environment.

The boss is not your boss. Don't talk to the boss, boot her from the class.

Alan

On Mon, Feb 11, 2013 at 4:55 PM, Peter Saddington <petersa...@gmail.com> wrote:

In the middle of this, asking for quick feedback (if possible).

Scenario:
- Public CSM
- 3 people signed up from one company.
- 1 of those 3 people are being completely rude, making it obvious she is not happy to be there, disrupting exercises, and chatting/texting on her phone and pretty much making her team mates (in a group of 6) miserable.
- I took her (boss) aside, who is with her and let him know that she is being completely disruptive and overall having a SHITTY attitude. (Sorry for the language, but I've never come across such a terrible attitude in class before).
- He told me she is in transition, hates her project, yada yada. I told him that he needs to speak to her as my attempts to quell her personality issues have so far been unsuccessful.
- If she continues, I will boot her. - He understood.

Now, according to any Scrum Alliance rules or anything like that... what are my options?
- Boot her? Give a refund?
- Allow her to continue (if boss talks with her) but no allow her to take exam? (Probably not). She's making the best effort to not pay attention AT ALL. I doubt if she would get 2/35 questions right. ...
- What else?

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[Mark Levison]

On Mon, Feb 11, 2013 at 6:55 PM, Peter Saddington <petersa...@gmail.com> wrote:

In the middle of this, asking for quick feedback (if possible).

Scenario:
- Public CSM
- 3 people signed up from one company.
- 1 of those 3 people are being completely rude, making it obvious she is not happy to be there, disrupting exercises, and chatting/texting on her phone and pretty much making her team mates (in a group of 6) miserable.
- I took her (boss) aside, who is with her and let him know that she is being completely disruptive and overall having a SHITTY attitude. (Sorry for the language, but I've never come across such a terrible attitude in class before).
- He told me she is in transition, hates her project, yada yada. I told him that he needs to speak to her as my attempts to quell her personality issues have so far been unsuccessful.
- If she continues, I will boot her. - He understood.

Now, according to any Scrum Alliance rules or anything like that... what are my options?
- Boot her? Give a refund?
- Allow her to continue (if boss talks with her) but no allow her to take exam? (Probably not). She's making the best effort to not pay attention AT ALL. I doubt if she would get 2/35 questions right. ...
- What else?

I always give people options. By the end of day 1 or morning day 2. I give them a choice. 

1. Exit now with a full refund
2. Refocus, recommit and continue
3. Continue and complete extra work offline that demonstrates this person understands some key areas they missed. I usually ask for a minimum of 1000 words.
4. Ask her for more options

 Time for me to deal with a similar issue today.

Cheers

Mark

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Cheers
Mark Levison
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[Jean-Charles Meyrignac]

Do it as a scrummaster: you need to remove impediments ;-)
After that, do a quick retrospective to discover how her team feels now better.

Another option: take her apart, and ask her why she behaves this way. Don't say that you checked her boss and don't push your judgments on her, just remain factual (tell her what you didn't appreciate).

Just let her answer in depth and listen to her griefs, without commenting.

Then ask her what you should do with her, she probably knows the best solution.

JC

[Kris Blake]

Definitely show her the door...you wouldn't want her out in the world as a CSM anyway (ESP not trained by you)! A CSM that doesn't believe in scrum will never be a positive influence on a team. 

Best!

Kris

Sent from my iPhone

On Feb 11, 2013, at 6:55 PM, Peter Saddington <petersa...@gmail.com> wrote:

In the middle of this, asking for quick feedback (if possible).

Scenario:
- Public CSM
- 3 people signed up from one company.
- 1 of those 3 people are being completely rude, making it obvious she is not happy to be there, disrupting exercises, and chatting/texting on her phone and pretty much making her team mates (in a group of 6) miserable.
- I took her (boss) aside, who is with her and let him know that she is being completely disruptive and overall having a SHITTY attitude. (Sorry for the language, but I've never come across such a terrible attitude in class before).
- He told me she is in transition, hates her project, yada yada. I told him that he needs to speak to her as my attempts to quell her personality issues have so far been unsuccessful.
- If she continues, I will boot her. - He understood.

Now, according to any Scrum Alliance rules or anything like that... what are my options?
- Boot her? Give a refund?
- Allow her to continue (if boss talks with her) but no allow her to take exam? (Probably not). She's making the best effort to not pay attention AT ALL. I doubt if she would get 2/35 questions right. ...
- What else?

[George Dinwiddie]

Hi, Peter,

I quite understand the issue, but it sounds like she got under your
skin. I'm not blaming you, but sympathizing because I know this happens
to me, too. And my advice to you, and to myself, is to ask why this was
so upsetting to me. I find that such inquiries allow me to make better
decisions.

- George

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* George Dinwiddie * http://blog.gdinwiddie.com
Software Development http://www.idiacomputing.com
Consultant and Coach http://www.agilemaryland.org
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