A Couple Of Run Sign Up Issues

[Gregg Mrkvicka]

I plan to reach out to RSU but thought maybe someone here can help with a few issues:

1. Any idea what the attached error is?

2. I have a participant named Amy Jardon. Everyone can see her results except her. When she looks it shows up at Anonymous Participant. 

3. I have a participant who didn't get read. I added him in ART and republished results. He shows up in overall but not in Age Group .

Any ideas on any of these?

Thanks

[Brad McCleary]

Hey Gregg, I'm not sure about the first one.  It reads like somehow you missing a first name on ART.  

The second one we get ALL time time and unfortunately it's the participant's fault.  We get it so much in fact we have a canned message:

Hey XXXX that's actually on your end through RunSignup.  We can't change it for you but here's a link that can help you.  Thanks for joining us!  

The 3rd one I'm guessing you don't have the actual age so it defaulted to today's (races day) date for his birthday OR you're missing the age group category completely.  Maybe you have the female but it didn't copy the male age group.  I've seen both of those.