it was all in the printer's set up, calibration and configuration and was not the encoding software that i already knew worked.
also, part of the issue may have been that this printer was used so there were probably settings internally that were not set for what i was doing.
i had to run through things a zillion times to finally get it...but now i can at least print foam backed tags if i need them : )
being that my other two printers (zd 500's) were brand new when i set them up they worked right off the bat --well i should say, setting up the second one worked right off the bat. with the first one i had no clue as to how to set the encoding software up so that was all new to me and alot of trial and error.
i can run it through the settings screens if you want. as i recall, it was all about getting the right tag parameters to stick. i remember going through both auto config and manual config a zillion times to finally get it. this model is alot older so the firmware is kind of wonky but it will eventually work.
sean