Resetting FX9500 Revisited.

[Peak Performance Timing]

Can anyone help me with resetting an FX9500 to factory state. I have done this many times using PuTTy and TeraTerm with success, but I just picked up several used FX9500 4 port readers and I am unable to log in to the reader via the serial connection. I have two of them reset successfully.  The others will not let me log in to them no matter what I try. When I enter the command >>>reader.login(login=factory, pwd=HERCf95*..) I get the message "error.parser,illegal_value bad login/password" I know I am connected to the reader because I can type help and get a return of data. It doesn't seem to matter which commands I type I get  an error. Anyone experience this?

[Run Roanoke]

If you got them on Ebay we may have gotten them from the same batch.  The reader I got had to be reset because the IP address was missing, then the password had to be reset also.  I would try connecting Ted Finch  he helped me out.  

[Oscar's Race Results]

Ted and I tried all one weekend to get my used Ebay FX9500 unlocked and still could not.  Real nuisance having to keep two available IP's ready.  Message kept coming up saying it "refused to open" or something close to that.

Oscar 

[Peak Performance Timing]

I think they may have been on a domain or something. I am not sure why that would affect the login=factory, pwd=HERCf95*.. though because I am not aware of a way to change those for the serial logon. I think they came from an installation at a Dairygold facility in Bozeman,Mt from what I can see from 2 I got unlocked......those 2 were only for testing so not locked down so tight. Funny thing is a couple of years ago I got some from a top secret Boeing facility that weren't as secured as these  :/

[Ted Finch]

If you need a hand I may be able to sort things remotely. You will need to install Putty to access the serial console, Teamviewer for remote access and a printer type usb cable.
Cheers Ted

[Peak Performance Timing]

Ted I am ready to give it a go if you are. I have never used teamviewer, but have it installed on my computer. 

[Run Roanoke]

You get it reset?

[Peak Performance Timing]

Roanoke,

Nope.......Ted did get some clues to yours too, since it appears we both have some from the same seller.....This is very frustrating.

[aishak]

Any luck guys?

I am watching this; if coming from same source, may hit the same problem.

https://www.ebay.com/itm/Motorola-Zebra-FX9500-4-Port-RFID-Reader-FX9500-41324D41-US/312655306121?_trkparms=aid%3D111001%26algo%3DREC.SEED%26ao%3D1%26asc%3D20160908105057%26meid%3Dd68fd286fb864d5c8bc228b50b8483b1%26pid%3D100675%26rk%3D6%26rkt%3D15%26sd%3D283508645810%26itm%3D312655306121&_trksid=p2481888.c100675.m4236&_trkparms=pageci%3Adde3a27b-92cb-11e9-b918-74dbd1803a52%7Cparentrq%3A714cdc3316b0a861a55beaceffcb7e98%7Ciid%3A1

[Peak Performance Timing]

That's the same source.....stay CLEAR!!!!

[Ted Finch]

This is the clue:

Condition:

Used

“Will need to be reset (unknown password)”

It has not been possible to reset the readers to use a the default factory password. So it is a paperweight.

[Run Roanoke]

The RFID Reader shown is the one of two that I purchased from this seller.  I was able to get to get one reset and it works fine, but the one photographed was not able to be reset.  

[Peak Performance Timing]

Roanoke did the one you got reset not have a white label on it? Or did it have a label that had the word Test in it? I got 2 of the 6 I bought reset.....one had _Test_ in the name on the label and the other one had no label on it at all.

I chased these readers back to their original users based on the information I found in the ones I got in to. I got in touch with them, talked to the people who took them out and installed the new ones but they were unwilling to give me the passwords that they changed them to. I also said I could bring them in to their office (only an hour away from me) and pay them to reset the readers to factory default for me, but they said no.....They couldn't understand how the readers made it to a re-seller without being reset. They said it is standard procedure for them to be reset before they take them E-cylcle.

[aishak]

"They said it is standard procedure for them to be reset before they take them E-cylcle."   If they kind enough - it should be reset to factory pwd including its reseting  IP address / machine name. most probably the one that perform decommission don't really care. The reader also does not host any data other those mentioned.  I used to manage  enterprise storage; we shred all drives. We also used the reset the password; but not to the factory too.   LOL.   

[Peak Performance Timing]

aishak,

get in touch with the seller and have them install PuTTy on their computer and have them hook up the reader to their computer using an Ethernet cable. Then tell them you want to remote in to their computer and check to see if the reader can be reset. If they let you and they are using a Ethernet cable to connect the reader,  use the SSH interface to log into the reader. (user=cliuser and the password is left blank ) once there, you can try to log in to the reader using the command   reader.login(login=factory, pwd=HERCf95*..) this will tell you if you can get in or not. I say this because this same seller has one they are advertising for $199 "for parts only" I suspect it may be a test unit that could possibly be reset.

[aishak]

Excellent idea!  I may try.

[Norm Sheppard]

Isn't it ironic, don't you think, that I found this thread looking for help resetting a FX9500 reader I bought on eBay, only to discover I'm holding the hot potato?!  Don't know for sure it's the exact same reader as the link above no longer works, but the white label reading "boz-rfid-rdr-03" sure makes me think so. It won't open with the admin/change or factory/HERCf95*.. login/password combinations. Seller said he'd take it back; is there anything else I can try to unlock it before shipping it out?

[Peak Performance Timing]

Probably the same ones I had.I bought them all and sent them all back except the "test" units I got unlocked. The seller got them at a surplus auction and kniws nothing about them. I found the Dairygold department where they originated and they were unwilling to help me get them reset, even if I personally delivered them to avoid them disclosing network privacy. I even offered to compensate them. They said the units were supposed to be factory reset before even leaving their facility.

[The Road Hunters]

Oh god. I just bought one item from ebay the fx9500 with the label like that tooo.

But I haven’t tested it yet, cause I am in Bali, and ship it to the states then my family will bring it to bali.
Are we buying from the same seller? Please let me know

[Oscar's Race Results]

I have one from Ebay that is semi-locked as in it does everything but let you set a static IP or operate in bi-static mode.  Been just fine except you have to be ready to use one of two IPs.

Oscar

[Norm Sheppard]

@The Road Hunters, mine came from commanderscott

@Oscar, I haven't been able to find an IP address, have been using PuTTY to connect over USB. Can you share the two IPs that work on your machine?

[Peak Performance Timing]

These you don't even know what range the IP address is in and you cannot even log into the console because the default login password has been changed.

[Oscar's Race Results]

The two that work are either 169.254.1.1 OR 169.254.54.61.  Goes thru spells where I can't predict which it will like.  Do you get ANYTHING from either running IPCONFIG or Session One Find Readers?  

Got a new FX9500 this winter off Ebay for $400 from "reestate77" and it really was brand new / box open and runs fine. 

Oscar

[Oscar's Race Results]

My locked 9500 would not even let you get to the log in.  Just said "FX9500XXXXXX refuses to open".  Ted Finch and I spent a lot of a weekend beating / Puttying it and nothing.

Oscar 

[Ted Finch]

Not a solution but just a thought.

Perhaps someone needs to be brave and conduct open case surgery? I expect there is a battery back up inside - probably soldered in place. Maybe disabling the backup battery will get to a real factory reset clearing all stored parameters. I would not risk this on a working device but for a blocked device what is to be lost?

Has any one ever opened up a FX9500?

Ted

[Norm Sheppard]

It appears that my unit is using IPv6 addressing. I installed Wireshark and somehow figured out how to capture traffic on my PC to router to reader "network". This showed up as one of the packets

Frame 9: 70 bytes on wire (560 bits), 70 bytes captured (560 bits) on interface \Device\NPF_{BF918FC6-EDFE-4F98-8A1E-3D90D9253349}, id 0

Ethernet II, Src: ZebraTec_08:dc:6b (c4:7d:cc:08:dc:6b), Dst: IPv6mcast_02 (33:33:00:00:00:02)

Internet Protocol Version 6, Src: fe80::c67d:ccff:fe08:dc6b, Dst: ff02::2

Internet Control Message Protocol v6

Entering the address found on the third line into the Chrome address bar as [fe80::c67d:ccff:fe08:dc6b] pulled up the FX9500 control panel. So now I can futilely enter login/password combinations using the web interface instead of the serial one! 

[Hronometar]

Ted, here is a post with a few photos of opened FX9500 reader. Last time when I talked to Zoli, he told me that he found a way to fix the reader.

[The Road Hunters]

Hi Norm Sheppard,
 may be I will have some problem if my reader comes.
just wanna make sure, Are you successfully log in to the locked Fx9500 by wireshark and log in to Chrome?

I will really appreciate if you can help me.....
thank you so much :)

[The Road Hunters]

thank you. for the information you gave.
Does remove the battery really work to reset the fx9500?


again thank you every body for helping and sharing each others here. Really appreciate it.

[Norm Sheppard]

No, I could not log in to the reader and returned it to the ebay seller, commanderscott. Wireshark allowed me to find the find the IP address so I could see the web control panel but I still couldn't log in. The default user / password combinations didn't work.