Draft not created

[Woodward, Michael]

Chris,

I have a user using Google Apps that Affixa stopped creating a draft message.  He is using Windows 7 Pro.  I tried deleting his account and re-adding it but still not working.  It goes through the process and looks like it work but the Draft is not there.  I also checked spam and trash.

Thanks,

Michael Woodward

Network Administrator

Quality Castings Co.

1200 N. Main St.

Orrville, Ohio 44667

P: 330-682-6010 Ext 237

F: 330-683-3153

[Chris Wood]

Hi Michael,

Can you let me know the version number of Affixa from the “about” screen, and whether you’re using IMAP or HTTP mode?

Thanks in advance!

Chris

[Woodward, Michael]

Chris,

It is the latest version.  He is using HTTP.

Michael 

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[Chris Wood]

Thanks Michael, can you go through the "steps to follow" on the following page:

http://support.affixa.com/kb/183

Send through the "full details" of the problem, and I'll be able to take a look at what's going on under the hood.

All the best,

Chris

[Chris Wood]

Hi Michael,

Was the email from davey?

If so, you're not running the latest version of the software (we don't push each revision via auto-update). Can you try downloading the software from:

http://www.affixa.com/download/

and see if it changes things?

All the best,

Chris

[Woodward, Michael]

Chris,

I should have replied earlier.  Downloading the latest version fixed the problem.

Thanks,

Michael Woodward

Network Administrator

Quality Castings Co.

1200 N. Main St.

Orrville, Ohio 44667

P: 330-682-6010 Ext 237

F: 330-683-3153

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