Accounts not properly received

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Fernando - MediaBros

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Jun 16, 2022, 3:24:36 PM6/16/22
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Hi, 

I am trying to get all accounts without an specific label, and only some are received. They are 30 and only 13 are retrieved. 

  var accountIterator = AdsManagerApp.accounts()
  .withCondition("LabelNames DOES_NOT_CONTAIN 'MIA_1a30'")
  .get();

customer ID: 244-743-0374
script name: NEW MIA | BudgetCheckerStatus v-3.0.0

Thanks,
Fernando

Google Ads Scripts Forum Advisor

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Jun 21, 2022, 3:19:34 AM6/21/22
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Hi Fernando,
 

Thanks for reaching out to the Google Ads Scripts.


Regarding your concern, I received 29 results when I checked it on our end. Could you please provide us with all of the accounts that do not have a label? So we can give you guidance on your issue.
 

Regards,

Google Logo
Darwin
Google Ads Scripts Team
 


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Fernando - MediaBros

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Jun 21, 2022, 1:39:27 PM6/21/22
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Hi Darwin,

I saw 2 scripts you created.
The one with new scripts experience OFF receives 29.
image.png

However, the other script with the new scripts experience ON receives only 12.

image.png

Wait for your response,
Fernando

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Fernando - MediaBros

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Jul 12, 2022, 10:08:07 AM7/12/22
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Hi any updates?
The issue is still happening. I cannot use the new script experience as it is not working properly.

Look forward to hearing from you
Fernando


Google Ads Scripts Forum Advisor

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Jul 13, 2022, 2:38:53 AM7/13/22
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Hi Fernando,

 

This is Yasmin, I work alongside Darwin in the Google Ads Scripts team.

 

It appears that you did not receive my colleague's previous response to you. With this, allow me to reiterate. Our team would like to request for all of the accounts that do not have a label for us to further check this on our end and guide you accordingly with this issue.

 

We'll be looking forward to your response.

 

Regards,

 

Google Logo
Yasmin Gabrielle
Google Ads Scripts Team
 


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Fernando - MediaBros

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Jul 15, 2022, 11:52:55 AM7/15/22
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Hi Yasmin,

Please read my previous email also where I pointed out:

I saw 2 scripts you created.
The one with new scripts experience OFF receives 29.
However, the other script with the new scripts experience ON receives only 12.

It is the same script, but if you turn on the new script experience, you receive 12 instead of 29 accounts. Same code!

Below the requested information.

[INACTIVA] Alutecnic [CLIENTE]: ID 921-084-7906
[INACTIVA] Argos: ID 661-899-8408
[INACTIVA] Arquilam Chile [CLIENTE]: ID 128-057-2539
[INACTIVA] Arquilam OLD [MDO]: ID 293-727-6855
[INACTIVA] BOREX [CLIENTE]: ID 644-407-4782
[INACTIVA] Bionature Shop [MDO]: ID 723-914-5813
[INACTIVA] Bionature [MDO]: ID 526-054-6568
[INACTIVA] Don Quijote Recepciones: ID 556-424-2297
[INACTIVA] España: ID 148-679-8580
[INACTIVA] Ezri: ID 878-586-8301
[INACTIVA] Hidraulica Stanley [MDO]: ID 186-183-1468
[INACTIVA] Macro Plastics LATAM [MDO]: ID 873-886-3309
[INACTIVA] Macro Plastics USA [MDO]: ID 193-071-7096
[INACTIVA] Mediabros Mexico [MDO]: ID 741-853-6118
[INACTIVA] Mediabros Peru [MDO]: ID 607-216-7879
[INACTIVA] Mediabros USA [MDO]: ID 594-840-2128
[INACTIVA] Nolita Store [CLIENTE]: ID 601-143-0972
[INACTIVA] Redat: ID 695-501-4440
[INACTIVA] Siempre Peru [CLIENTE]: ID 325-182-2866
[INACTIVA] Siempre Peru: ID 605-020-7496
[INACTIVA] Silvetex [MDO]: ID 670-743-5293
[INACTIVA] Smart Office [MDO]: ID 748-353-2037
[INACTIVA] Somos Mundo [CLIENTE]: ID 887-038-5576
[INACTIVA] Tecna Machines [MDO]: ID 670-272-1383
[INACTIVA] Termax CL [CLIENTE]: ID 168-146-7293
[INACTIVA] Test 1 [MDO]: ID 793-901-8284
[INACTIVA] Test 2 [MDO]: ID 796-568-6086
[INACTIVA] Test 3 [MDO]: ID 397-628-6571
[INACTIVA] Tio Tom [CLIENTE]: ID 637-411-8873


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Google Ads Scripts Forum Advisor

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Jul 18, 2022, 4:58:49 AM7/18/22
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Hi Fernando,

 

Thank you for getting back to us and providing the requested information.

 

Upon checking, I created a simple test script which prints the accounts without the label [MIA_1a30]. For more context, I was able to retrieve 28 accounts when running the script in the legacy version. In the new experience, I was able to retrieve 13 accounts. This was all done using the same code (refer below). I was able to observe that there is a huge discrepancy.

 

function main() {
  
  var accountIterator = AdsManagerApp.accounts()
  .withCondition("LabelNames DOES_NOT_CONTAIN 'MIA_1a30'")
  //.withCondition('customer_client.status = "CLOSED"')
  //.withCondition('customer_client.status = "ENABLED"')
  //.withCondition('customer_client.status = "CANCELED"')
  //.withCondition('customer_client.status = "SUSPENDED"')
  //.withCondition('customer_client.status = "UNKNOWN"')
  //.withCondition('customer_client.status = "UNSPECIFIED"')
  .get();
 
  var ctr = 0;
  
  while (accountIterator.hasNext()) {
    ctr++;
    var account = accountIterator.next();
    var accountName = account.getName() ? account.getName() : '--';
    var accountID = account.getCustomerId();
 
    Logger.log('-----------------------------------------');
    Logger.log('Account Name: ' + accountName);
    Logger.log('ID: ' + accountID);
  }
  
  Logger.log(ctr);
  
}

 

With that being said, allow me to raise this behaviour to the rest of the team. Rest assured that one of our colleagues will get back to you the soonest we have information on this.

Sourav Das

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Jul 19, 2022, 12:30:37 PM7/19/22
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Which account? Business Gmail account or personal current account?
I send u 1st my current account details. 
Next I able to found Business Gmail. 
Ac-922020017231397
IFSC-UTIB0003866

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Sourav Das

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Jul 19, 2022, 12:30:59 PM7/19/22
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I need some money to manage it. 

Sourav Das

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Jul 19, 2022, 12:31:00 PM7/19/22
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My phone display not working now.
Which one according to Google script details to me.
Which one I make comment YouTube google,or think different of weather issues. 
Sorry for unconscious activities given matters. I able to work as a it informar or work my most important topic weather related. I want to join 

Google Ads Scripts Forum Advisor

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Jul 20, 2022, 1:59:15 AM7/20/22
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Hi,

 

Thank you for reaching out to us. This is Yasmin from the Google Ads Scripts team.

 

Can you please confirm if the issue you're encountering is related to this thread? If not, I would kindly ask you to open a new thread in this forum for better tracking of the issue on our end.

Fernando - MediaBros

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Jul 20, 2022, 10:26:58 AM7/20/22
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Yes Yasmin, it is that thread. 
Thanks

Fernando

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Google Ads Scripts Forum Advisor

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Jul 21, 2022, 12:16:29 AM7/21/22
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Hi Fernando,

 

Thank you for your confirmation. However, I would ask for you to kindly disregard my previous message, as I am seeking confirmation from the new user in this thread. Rest assured that your issue is under investigation.

Google Ads Scripts Forum Advisor

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May 9, 2023, 4:26:01 AM5/9/23
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Hi Fernando,

 

Just circling back to this thread, I'd like to inform you that this issue is still under investigation. We'll get back soon as we receive relevant information from our wider team.

 

Best regards,

 

Google Logo Google Ads Scripts Team


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Google Ads Scripts Forum Advisor

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May 9, 2023, 10:23:26 AM5/9/23
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Hi Fernando,

 

Thank you for your patience. Could you please confirm if this issue is still persisting on your end?

 

If yes, could you please provide a recent execution which shows this issue so our team can further investigate? Please do scrub any private information when posting information/images here. You may send them privately via the Reply to author option or send it through our email (googleadsscr...@google.com) instead.

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