Negative keyword list entity limit issue

[Pascal]

Hi,

We're experiencing issues with adding negative keywords to negative keyword lists. One of our scripts pushes keywords to a negative keyword list. Once the keyword count has exceeded the entity limit of 5.000, it automatically creates a new list. However we're noticing instances where the script fails to push keywords to a negative keyword list due to the entity limit, even though the limit if 5.000 entities hasn't been reached yet. Please see the image attached as an example.

Could you please check with your technical team why this error occurs even before the limit of 5.000 entities? The point of error differs per negative list, but usually is somewhere between 4.500 and 5.000 entities. Thanks in advance.

[Google Ads Scripts Forum Advisor]

Hi Pascal,

 

Thanks for raising this with us. Can you kindly provide your CID and the script name where you are encountering the issue so that I would be able to check this on our end?

 

You may send them here or privately via the reply to author option. If this option is not available at your end, you may send the requested information through our email (googleadsscr...@google.com) instead.

 

Thanks,

Harry Cliford Rivera Google Ads Scripts Team

ref:_00D1U1174p._5004Q2CQ4x7:ref

[Google Ads Scripts Forum Advisor]

Hi Pascal,

 

Thanks for coming back and providing the requested information. It does not seem that the error is an account limit issue as the script still continued to add negative keywords to the list in the next iterations even though the error is returned. With that said. allow me to reach out to the rest of the team for further analysis and investigation. I'll get back to you as soon as I have any updates.

[Pascal]

Thanks for your reply Harry. Looking forward to hearing from you.

[Pascal]

Hi Harry,

Any updates from the team on this issue? Thanks!

Kind regards,

Pascal

On Tuesday, 16 February 2021 at 11:24:52 UTC+1 adsscriptsforumadvisor wrote:

[Google Ads Scripts Forum Advisor]

Hi Pascal,

Thanks for getting back to us.

Unfortunately, there is still no update for this issue. However, allow me to send another follow up with the team. Rest assured that we'll be updating this thread for any available information.

Regards,

Mark Kevin Albios Google Ads Scripts Team

ref:_00D1U1174p._5004Q2CQ4x7:ref

[Pascal]

Hi Mark,

It's been a bit over 2 months now. Do you happen to have an update regarding this issue?

Kind regards,

Pascal

[Google Ads Scripts Forum Advisor]

Hi Pascal,

Thanks for following up. I'll reach out to the rest of the team and ask for any progress made. In the meantime, can you kindly confirm if you are still experiencing the same issue?

Thanks,

Harry Cliford Rivera Google Ads Scripts Team

ref:_00D1U1174p._5004Q2CQ4x7:ref

[Pascal]

Thanks Harry. Yes we're still experiencing this issue.

[Pascal]

Hi Harry,

Kind reminder. Did you happen to get a status update from your team? Thanks!

Kind regards,

Pascal

[Google Ads Scripts Forum Advisor]

Hi Pascal,

Thanks for following up. I'll ping the team regarding the issue, but I can assure that they are looking into this. I humbly ask for your continued patience. Let me know if there's anything else I can assist you with in the meantime.

[Pascal]

Hi Harry,

Kindly requesting an update again as it's been over 7 months now since the issue was initially addressed with your team. We are still experiencing the same issue and we would really like to see this resolved as soon as possible.

Kind regards,

Pascal

[Google Ads Scripts Forum Advisor]

Hi Pascal,

Thank you for following up on the issue. Allow me to ask the team again of any made progress on the solution but it seems that that the issue occurs when clearing out negative keywords from a list and re-adding entities back to it.

Let me know if you have other questions or concerns I can assist you with.

[Pascal]

Hi Harry,

Have you heard any news from the team? The issue keeps persisting. Could you please come to back to me with an update? This affects hundreds of accounts just in our MCC.

[Google Ads Scripts Forum Advisor]

Hi Pascal,

Thanks for getting back on the matter. There's still no updates from the team unfortunately but let me make another follow up and update you of anything new as soon as possible. Kindly do let me know how I can be of assistance to you in the meantime.

[Pascal]

Hi Harry,

Thank you, looking forward to their response. I'm afraid you can't be of any assistance in the meantime. We rely on these scripts for optimal account hygiene and performance, which is why it's so critical that the negative lists get filled correctly.

Kind regards,

Pascal

[Pascal]

Hi Harry,

It's been 4 months. Could you please share what progress has been made?

Kind regards,

Pascal

[Google Ads Scripts Forum Advisor]

Hello Pascal,

I’m James, also a member of the Google Ads Scripts support team. 

I regret to inform you that there are no updates yet from the rest of the team. However, I already followed up on this and rest assured that someone from our team will get back to you with a significant update.

Regards,

James Howell Google Ads Scripts Team

ref:_00D1U1174p._5004Q2CQ4x7:ref