Error in uploading offline conversions in Google Ads: Stopped due to timeout

[Yu Jiang]

Hi Team,

I've encountered an issue in uploading offline conversions into Google. As the screenshot shows, I cannot successfully upload files because it keeps "applying" and ultimately it ends up showing "Stopped due to timeout". I've tried multiple times but the same problem kept occurring. It never happened before.

Can anyone help me with this issue? 

Thanks,

Jiang

[Sergei Aleinik]

Hi everyone,

I confirm the issue. We have a lot of problems connected to bulk uploads that fails with time out.

Very little piece of uploads is done, however the lion's share isn't.

These bulk uploads can't be replaced with neither Google Ads Scripts nor Google Ads API due to technical reasons from the Google side.

First issues are reported from 1 AM (GMT+4)

четверг, 9 ноября 2023 г. в 10:58:12 UTC+4, Yu Jiang:

[Google Ads Scripts Forum Advisor]

Hi Jiang,

Thank you for reaching out to the Google Ads Scripts support team.

By reviewing your query, I understand that you are getting a timeout error while uploading offline conversions. I would like to inform you that Google Ads Scripts can execute for a maximum of 30 minutes. Please follow the document Limits to get more information on Google Ads Scripts time limit. In order to investigate further, kindly provide us with the following details:

• Google Ads account ID / CID
• Name of the affected script
• Uncropped UI screenshot of the issue
• If the script uses a spreadsheet, please provide a shareable link to the spreadsheet. 

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qBP4L:ref"

Thanks,
 

Google Ads Scripts Team