Account Labels Are Not Attached to Accounts Despite being attached in the UI

[Thomas Dean]

Hello,

If one access accounts  for an account label via label.accounts it returns an empty iterator for all account labels even if the label has been applied to accounts in the UI.

This seems to affect some accounts and not others.

Example in the account 239-565-4805, script named 'Tempur_Anomaly Alert_Version 2.1'.

Thanks,

Tom

[Thomas Dean]

Hello,

Edit - this is in the new experience only

It looks like the issue is that the script can only identify account labels if the user logs into the same manager account as they create the label. If they login at a higher manager account (which is very common in agencies where accounts will typically be grouped into one manager account) and then traverse down to a sub-manager the script won't be aware of all account labels.

I believe this is a recurrence of a bug which occurred a few years ago (exactly the same thing in the old experience) so hopefully a quick fix.

It would be great to get an ETA.

Thanks,

Tom 

[Google Ads Scripts Forum Advisor]

Hello Tom,

I’m James, also a member of the Google Ads scripts support team. Allow me to assist you further.

Can you please share some screenshots that show the issue on your end so that we can have a clear understanding of your concern? You may also include the UI screenshot so that we can compare it with the output of your scripts which can help in our investigations.

Regards,

James Howell Google Ads Scripts Team

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[Thomas Dean]

Hi James,

Sure, attached an image of the logs showing the labels are not attached to any accounts and an image showing  the UI. I'm sure if this gets to the right person it will give them enough info to recreate the issue.

Thanks,

Tom

[Google Ads Scripts Forum Advisor]

Hi Tom,

Thank you for providing the requested information. I've raised this to the rest of the team for further investigation. I'll update this thread the soonest they provide their findings.

Regards,

Teejay Wennie Google Ads Scripts Team

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[Thomas Dean]

Hi Teejay and James,

Hope you are both well.

Do you have an ETA for this? It is causing a lot of issues where scripts fail and users waste a lot of time trying to find out why.

Thanks,

Tom

[Google Ads Scripts Forum Advisor]

Hi Tom,

I understand the inconvenience of this behavior on your end. The team is still investigating the reported issue and I would like to request your patience during this time. 

[Thomas Dean]

Hey,

Could we get an ETA for this? The bug makes scripts much less useful for large accounts.

Thanks,

Tom

[Google Ads Scripts Forum Advisor]

Hello Thomas,

I’m afraid that there are no updates yet regarding this issue. I know that this is taking some time to be resolved, however, I assure you that we are doing everything in our ability to fix all the pending issues on our end. I'm afraid that I cannot share any specific timeline but we appreciate your continued patience on this. Rest assured that I will follow up this with the team and we will update this thread once we have received any feedback from them.

Regards,

James Howell Google Ads Scripts Team

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[Thomas Dean]

Hello,

Any update on this? Really slowing down our usage of scripts across multiple agencies / markets.

Thanks,

Tom

[Google Ads Scripts Forum Advisor]

Hello,

Thanks for your patience on this. There are not any updates at the moment, but I will check in on this issue internally on your behalf. 

Thanks,

Matt Google Ads Scripts Team

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[Thomas Dean]

Hello,

Any update? I have users asking me every day for this!

Cheers,

Tom

[ahmad Awa]

I have suspended advertising accounts, suspended, reconsider activating the account at the same time

‫في الاثنين، 27 يونيو 2022 في 12:45 م تمت كتابة ما يلي بواسطة ‪Thomas Dean via Google Ads Scripts Forum‬‏ <‪adwords...@googlegroups.com‬‏>:‬

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[ahmad Awa]

I have suspended advertising accounts, suspended, reconsider activating the account at the same time

‫في الاثنين، 27 يونيو 2022 في 12:53 م تمت كتابة ما يلي بواسطة ‪ahmad Awa‬‏ <‪ahmadawa...@gmail.com‬‏>:‬

[Google Ads Scripts Forum Advisor]

Hello Tom,

Thank you for getting back to us. I’m afraid that there are no updates yet regarding this issue. I checked this internally and I can see that investigation on this is currently in progress as it appears that this issue requires more effort to investigate and troubleshoot. However, I assure you that someone from our team will update this thread once there’s a significant progress or updates regarding this issue.

We highly appreciate your continued patience on this matter.

Regards,

James Howell Google Ads Scripts Team

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[Thomas Dean]

Hi James and Teejay,

There is some additional information I cannot send publicly, is there a way I can do so privately?

Thanks,

Tom

[Google Ads Scripts Forum Advisor]

Hi Thomas,

To reply privately, can you please click the dropdown arrow on the top right corner of this post, and select 'reply privately to author'? 

Thanks,

Matt Google Ads Scripts Team

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[Ahmet Çekici]

Revert my script settings, this is not my request. It is done with the attack of hackers. Please do not change my script settings.

29 Tem 2022 Cum 19:23 tarihinde Google Ads Scripts Forum on behalf of adsscripts <adwords...@googlegroups.com> şunu yazdı:

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[Ahmet Çekici]

Revert my script settings, this is not my request. It is done with the attack of hackers. Please do not change my script settings.

29 Tem 2022 Cum 09:48 tarihinde Thomas Dean via Google Ads Scripts Forum <adwords...@googlegroups.com> şunu yazdı:

Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/

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[Sourav Das]

Account no;50210015578313

Ifsc-BDBL0002158

NAME-SOURAV DAS

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[Thomas Dean]

Hi Matt,

I can't see the option - could you point me in the right direction?

[Google Ads Scripts Forum Advisor]

Hi Thomas,

 

This is Yasmin, I'm a colleague of Matt in the Google Ads Scripts team.

 

Since the said option is not available on your end, you may send the information through this email alias <googleadsscr...@google.com> instead. Kindly refer to this forum thread when sending out the details.

 

Thanks,

 

 

Yasmin Gabrielle Google Ads Scripts Team

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