Audience shows Zero Size in Audiences Page even though More than 1k data has been pushed to Google

[Rten Marketo]

Hi Team,

Currently one of our customer has complaining that their Audience size shows zero when they have pushed 1087 records . We can see that it has been pushed successfully through Marketo platform. It is frequent for them.

Audience ids are below

Estat List - 11\22 - 883488270 

IPD Marketo Estat -. 869636668

Let me know if you need any more info.

[Google Ads API Forum Advisor Prod]

Hello,

Thank you for writing to us regarding your concern. As per this document, for privacy purposes, the user list size will show as zero until the list has at least 1,000 members. After that, the size will be rounded to the two most significant digits. If they are uploading 1087 members successfully and are still seeing size zero in the Google Ads UI, I would recommend reaching out to the product support team via help icon on the top right corner of your Google Ads account (once logged in) as they would be the best bet to assist you with your concerns. Feel free to reach out for any API related concerns.

Regards,
Nikisha Patel, Google Ads API Team

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[Rten Marketo]

Thanks for you reply. We will try to reach out the product Support Team