InternalServerError occurs frequently for the last week.

[Yohei Fujiwara]

Hi.

I often use the ConversionUploadService in v15 of the Google Ads API.

I am having trouble with InternalServerError since about 2024/03/05.

According to the documentation, it is a temporary internal error and should be re-run after 30 seconds.
However, even if I try this, there are cases where the problem is not resolved, and I am having trouble.

I would like to know if there have been any recent internal changes.

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[Google Ads API Forum Advisor]

Hi, 

Thank you for reaching out to the Google Ads API support team. 

By reviewing your concern, I understand that you are getting an 'Internal Error' when trying to upload conversions using the ConversionUploadService. Kindly note Internal Error occurs when something unexpected happens while processing the request. You can refer to the documentation, to know how to handle the  Internal Error.

When you retry requests, use an exponential backoff policy. For example, if you first pause 5 seconds before the first retry, you could pause 10 seconds after the second and 20 seconds after the third retry. Exponential backoff helps ensure you are not calling the API too many times.

Also, in order to debug the issue, provide us with the below information so that we can investigate this issue further: 

• Affected Customer ID
• The date of this issue started
• How much time did you wait before retrying a request?
• The updated complete API logs (request and response with request-id and request header) are generated at your end. If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzuDx:ref" (ADR-00227057)

Thanks,
 

Google Ads API Team