Error in verification process

[Robert P.]

We have a client and their email is a "Billing" level user under that customer. 

The email is the same as the admin user under the payment profile which they setup. 

When they sign into Google Ads with that Billing level email via the advertisting verification link we sent them, from the Billing -> Advertiser verification page, they are getting a message:

Contact a payments admin

Only payments profile admins can complete verification

Any ideas on what is causing this discrepancy as they are the payment profile admin? 

Thanks Robert.

[Google Ads API and AdWords API Forum]

Hi,

Thank you for contacting the Google Ads API support team.

Please note that the Google Ads API support team only deals with technical implementations and concerns directly related to the Google Ads API. Since your issue is with the payment profile, it is outside the scope of our support.

However, for further assistance on your issue, kindly provide the Google Ads customer ID of your account so that we can route you to the appropriate support team.

[Robert P.]

Hi there, 

Thanks for helping with this the customer that is still experiencing the issue is: Customer #: 941-200-9460

Thanks Robert.

[Google Ads API and AdWords API Forum]

Hi,

Kindly note that the concern is out of scope for the Google Ads API support team. I would suggest you reach out to the Google Ads Product support team as they are better equipped to assist you on this.