Duplicate conversions WBRAID and GBRAID and cannot Retract

[Sharif Ragheb]

Hello, 

We submitted a lot of conversions via API and we never receieved a success message which prompted our script to continue to retry every 10 minutes. We now see that out of 900 real conversions, we have posted 8,689 conversions. 

Many of these campaigns are set to pay per conversion, and we are not able to RETRACT any of those WBRAID or GBRAID conversions we sent, thus making our costs about 100X more than it should be. 

How can we get someone to clear out all conversions in a Conversion Action and then allow us to reupload the correct conversions? 

[Google Ads API Forum Advisor]

Hi, 

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you are facing duplicate conversion issues related to WBRAID and GBRAID.

In order to investigate your issue further, kindly provide us with the complete API logs (request and response with request-id and request header) along with the uncropped UI screenshot generated at your end.

If you are using a client library and haven't enabled logging yet, I would request that you enable logging for the specific client library that you are using. You can refer to the guides in Java, .Net, PHP, Python, Ruby, or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.
 
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pRxpO:ref"

Thanks,
 

Google Ads API Team