EOS on SearchGoogleAdsStreamRequests

[Markus Heiden]

Hi,

we experience an EOS after almost exactly 1 hour for SearchGoogleAdsStreamRequests (Java library) like

SELECT
ad_group.id,
ad_group_ad.ad.id,
ad_group_ad.status,
ad_group_ad.ad.responsive_search_ad.headlines,
ad_group_ad.ad.responsive_search_ad.descriptions,
ad_group_ad.ad.responsive_search_ad.path1,
ad_group_ad.ad.responsive_search_ad.path2,
ad_group_ad.ad.final_urls,
ad_group_ad.labels,
ad_group.base_ad_group
FROM ad_group_ad
WHERE ad_group.status != 'REMOVED'
AND ad_group_ad.status != 'REMOVED'
AND ad_group_ad.ad.type = 'RESPONSIVE_SEARCH_AD'
AND ad_group_ad.labels CONTAINS ANY ('customers/123/labels/456')

-> io.grpc.StatusRuntimeException: INTERNAL: Received unexpected EOS on empty DATA frame from server

This seems to affect our bigger accounts only. In the past this affected us every now and then but the last 4 days it happened each day.

Are we doing something wrong?

This exception is IMO marked as not retryable. May we retry these to circumvent the problem or would that result in the same error? 

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for reaching out.

To investigate the issue further, could you please provide the complete request and response logs, with the request-id?

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. Please send the requested details via the Reply privately to the author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias by referring to this thread. Let me know if you have any questions.


Best,

Anthony Cyril Google Ads API Team

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[Markus Heiden]

Hi Anthony,

I hope that it is possible to resolve this issue without the request and response logs. 

The query and the type of request are shown above.

The response is none as mentioned above.

With that information, I hope it should be possible to at least guess why the Google Ads API v10 does not answer for 1 hour and then hangs up (EOS).

I will enable the logs though and post them.

Best,

Markus

[Google Ads API Forum Advisor]

Hi Markus,

The request and response logs may contain error details that we can use to troubleshoot. If you can please send those privately, our team can continue with the investigation.

Regards,

Matt Google Ads API Team

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