Overcoming healthcare and policy violation

[Lukas St]

Hello,

I tried to create a responsive search ad with description and keywords containing word "med". In Danish, "med" means with. However, I am getting error policy violation response from Google Ads saying that "med" is not allowed keyword.
Campaigns are set to target Danish audience.

Part of the error:

policyViolationError":"POLICY_ERROR"},"message":"A policy was violated. See PolicyViolationDetails for more detail.","trigger":{"stringValue":"med"},"location":{"fieldPathElements":[{"fieldName":"operations","index":358},{"fieldName":"create"},{"fieldName":"keyword"},{"fieldName":"text"}]},"details":{"policyViolationDetails":{"externalPolicyDescription":"Not all healthcare-related content can be advertised. Some content is allowed if the advertiser is certified by Google and only targets approved countries.","key":{"policyName":"pharma","violatingText":"med"},"externalPolicyName":"Healthcare and medicines","isExemptible":true}}},{"errorCode":{"policyViolationError":"POLICY_ERROR"},"message":"A policy was violated. See PolicyViolationDetails for more detail.","trigger":{"stringValue":"med"},"location":{"fieldPathElements":[{"fieldName":"operations","index":359},{"fieldName":"create"},{"fieldName":"keyword"},{"fieldName":"text"}]},"details":{"policyViolationDetails":{"externalPolicyDescription":"Not all healthcare-related content can be advertised. Some content is allowed if the advertiser is certified by Google and only targets approved countries.","key":{"policyName":"pharma","violatingText":"med"},"externalPolicyName":"Healthcare and medicines","isExemptible":true}}}],"requestId":"d2ImjCLQ9XB3Bth1klLDXg"} [] []

Thank you for assistance

[Lukas St]

I forgot to mention that the content of the ad is not health related.

[Google Ads API Forum Advisor]

Hi Lukas,

Thanks for reaching out to us.

Could you provide us with the complete request and response logs with the request-id, so our team can better check?

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,
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Yasar Google Ads API Team

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