Customer Status
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Somnath Jadhav
Jun 25, 2021, 1:42:24 AM6/25/21
to AdWords API and Google Ads API Forum
Hi Support Team,
Hope you all are safe and doing well.
I have a query regarding customer status. I have gone through the documentation of customer resources (https://developers.google.com/google-ads/api/fields/v8/customer) in the Google Ads API report section, but I was not able to find the field status for the customer which can give me the information about the customer being Active, Paused, or Inactive.
Can you please guide us on how can we get the status for the customer? If not documentation, is there any other source from which we can get the status information such as error handling?
Regards,
Somnath Jadhav
Somnath Jadhav
Jun 28, 2021, 1:31:10 AM6/28/21
to AdWords API and Google Ads API Forum
Hi Team,
Just a gentle reminder to please look into the above query.
Google Ads API Forum Advisor
Jun 28, 2021, 11:09:57 AM6/28/21
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Hi Somnath,
Thank you for reaching out to us. In looking over our documentation regarding customer and what you are able to pull. There is no status as you have mention ed. But I would ask what you are looking to do or how you are looking to use this data? As there might be other options available that are able to help with what you want.
Regards,
ref:_00D1U1174p._5004Q2Iyd03:ref
Thank you for reaching out to us. In looking over our documentation regarding customer and what you are able to pull. There is no status as you have mention ed. But I would ask what you are looking to do or how you are looking to use this data? As there might be other options available that are able to help with what you want.
Regards,
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Somnath Jadhav
Jun 29, 2021, 1:37:50 AM6/29/21
to AdWords API and Google Ads API Forum
We need status for customers so that we can identify which accounts are inactive and correspondingly show this message to the users of our monitoring hub so that they will be able to take business decisions accordingly. Currently, there is no method with which we can identify whether this customer is active or inactive. There are some other operations as well that requires the status of customers such as importing the data of campaigns, ad groups, and disapproved ads.
Google Ads API Forum Advisor
Jun 30, 2021, 4:36:18 PM6/30/21
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Hello,
While there isn't an account status option available in the Ads API, one workaround would be to use reports to get relevant metrics for account activity. For example, accounts with zero impressions for some window would indicate inactivity.
Regards,
Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2Iyd03:ref
While there isn't an account status option available in the Ads API, one workaround would be to use reports to get relevant metrics for account activity. For example, accounts with zero impressions for some window would indicate inactivity.
Regards,
Matt
Google Ads API Team
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ref:_00D1U1174p._5004Q2Iyd03:ref
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