Error when getting Ad Performance Report: "Problem sending data to report download server"

[Etleap Dev]

Hello,

We have an application that retrieves Google Ads data on behalf of customers. For one of our customers, we noticed that the calls were intermittently failing with "com.google.api.ads.adwords.lib.utils.ReportException: Problem sending data to report download server" and want to know what the issue is. The API calls were working on and off 3 days ago and then starting 2 days ago it has failed continuously.This works fine for our other customers so we believe it is something related to the particular user's account or their data. They were trying to get all fields for Ad Performance Report, so that might be related looking at some of the other posts on this topic https://groups.google.com/forum/#!topic/adwords-api/1SdAFoQX6P8

Additional information:

• API version: v201806
• We're using the official API client for Java, version 3.15.1 - https://github.com/googleads/googleads-java-lib

I can provide the client ID and customer information in a private message if required.

[Dannison Yao (AdWords API Team)]

Hi,

There is a possibility that the report you are trying to generate contains a large amount of data and is causing a timeout. It is advised to breakdown your report into smaller reports by adding more predicates or by shortening the data range. 

If this does not help solve your concern, could you provide me the complete report definitions you used, including date information, clientCustomerIds and any error messages that could help me investigate further? You may provide these information via Reply privately to author.

Regards,

Dannison

AdWords API Team

[Etleap Dev]

Thank you for the information. We will try some of the techniques mentioned in the documentation for breaking out the requests. I'll let you know if we need further help.