API returns empty responses for particular account(Adwords and Google ADS)

[Alexander Hristov]

Hi Everyone,

The issue started occurring on Sunday. All the responses from one particular account(authenticated via MCC) appear empty. The issue occurs in both the Adwords and Google ADS API. It's worth mentioning that the data is visible in the Googgle ADS console. Can someone advise how to address this issue?

Kind regards,

Alex..

[Google Ads API Forum Advisor]

Hi Alex,

Thanks for reaching out to us.

Could you please provide the following details where we can see the issue occurs in both the AdWords and Google Ads API, so that our team may check better?

• For the AdWords API, provide us the complete SOAP request and response logs, and requestId (enable logging by going to the steps discussed in the respective Github documentation of your chosen client library)
• For the Google Ads API, provide us the complete request and response logs, and the request-id (enable logging by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link)

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead, for privacy purposes.

Regards,

Yasar Google Ads API Team

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