internal server error. (500) in response to Google Ads API request
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Daria Golubkova
Jul 21, 2022, 6:58:25 AM7/21/22
to Google Ads API and AdWords API Forum
We have received the new Dev token for App Conversion Tracking and Remarketing API, created Link ID associated with our mobile game and set up an url request to google ads server. Our goal is to create a new conversion label for our UA campaigns.
Our request managed to reach the google ads server just once, and then we started receiving an error message from the server as follows: “There was an internal server error. (500)”
Could anyone please advise how to fix this issue?
Google Ads API Forum Advisor
Jul 21, 2022, 9:38:02 AM7/21/22
to golub...@gmail.com, adwor...@googlegroups.com
Hi Daria,
Thank you for raising this concern to the Google Ads API Forum.
It appears that you have encountered an internal error. This error occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.
For more information before raising this to the rest of my team, could you please tell us how frequently you encounter this internal error ? Also, it would be helpful if you can provide the complete request and response logs with requestID and request header that generated on your end? This information will help our team to further check the said error. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.
For privacy purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsapi-support@google.com.
Best regards,
ref:_00D1U1174p._5004Q2bmK0r:ref
Thank you for raising this concern to the Google Ads API Forum.
It appears that you have encountered an internal error. This error occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.
For more information before raising this to the rest of my team, could you please tell us how frequently you encounter this internal error ? Also, it would be helpful if you can provide the complete request and response logs with requestID and request header that generated on your end? This information will help our team to further check the said error. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.
For privacy purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsapi-support@google.com.
Best regards,
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ref:_00D1U1174p._5004Q2bmK0r:ref
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