SERVICE_ACCESS_DENIED when trying to call API

[Rita Ding]

Hello!

We are facing the following error = SERVICE_ACCESS_DENIED when trying to call the following API

API = https://adwords.google.com/api/adwords/mcm/v201809/ManagedCustomerService

but we can call the google Ads API Beta and the access to Google Ads API was approved.

RESPONSE = <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xmlns="https://adwords.google.com/api/adwords/mcm/v201809">

            <ns2:requestId>0005a46ad3d84f860abcdd02780a3fad</ns2:requestId>

            <ns2:serviceName>ManagedCustomerService</ns2:serviceName>

            <ns2:methodName>get</ns2:methodName>

            <ns2:operations>1</ns2:operations>

            <ns2:responseTime>395</ns2:responseTime>

        </ResponseHeader>

    </soap:Header>

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Server</faultcode>

            <faultstring>[AuthorizationError.SERVICE_ACCESS_DENIED @ ]</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809">

                    <ns2:message>[AuthorizationError.SERVICE_ACCESS_DENIED @ ]</ns2:message>

                    <ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>

                    <ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:AuthorizationError">

                        <ns2:fieldPath></ns2:fieldPath>

                        <ns2:trigger></ns2:trigger>

                        <ns2:errorString>AuthorizationError.SERVICE_ACCESS_DENIED</ns2:errorString>

                        <ns2:ApiError.Type>AuthorizationError</ns2:ApiError.Type>

                        <ns2:reason>SERVICE_ACCESS_DENIED</ns2:reason>

                    </ns2:errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

[Google Ads API Forum Advisor Prod]

Hi Rita,

Thanks for reaching The SERVICE_ACCESS_DENIED error indicates that user authorizing the API call doesn't have access to the specific service. Have you reached out to your account Admin to ensure that you have the adequate access level for the request you are making to the API? Additionally, can you let me know the CID that you are using in the API request?

Thanks,
Danica Calusin, Google Ads API Team 

ref:_00D1U1174p._5001UaSmR8:ref

[Google Ads API Forum Advisor Prod]

Hi Rita,

Thanks for reaching out. The SERVICE_ACCESS_DENIED error indicates that user authorizing the API call doesn't have access to the specific service. Have you reached out to your account Admin to ensure that you have the adequate access level for the request you are making to the API? Additionally, can you let me know the CID that you are using in the API request?