API Basic Access Permission has not been answered for over a week

[Champaign Admin]

Hi guys

We submitted a request over two weeks ago and then a week ago for API basic access - but have not received a response.

Can someone please come back to us?

We have a developer access that we want to change to basic.

thanks!!

[Google Ads API Forum Advisor]

Hi, 

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of Google Ads API support team and our team specializes in Google Ads API-related concerns and technical implementations only. 

To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. In line with this, please provide the Google Ads manager account (MCC) ID and Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) for the compliance team to further assist you with your concern.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer's main issue is that they submitted a request over two weeks ago and then a week ago for API basic access,  but have not received a response. 
 

• Google Ads manager account (MCC) ID: (requested)
• Case ID: (requested)

Have a great day.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2mXT5v:ref"

Thanks,
 

Google Ads API Team