BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

[adshop...@gmail.com]

Hello,

I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR

when sending sitelink/callout extensions.

The batch job stays ACTIVE for a while (from a minute to up to twenty minutes) and then becomes CANCELED with that processing error.

Some example batch job IDs affected by this error: 436401237,  436397916, 436229020.

Also, recently, many (but not all) batch jobs take a long time to finish (possibly related to another thread here https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)

Regards,

Mario

[Nadine Sundquist (AdWords API Team)]

Hello Mario,

It'll take me a bit of time to dig into why this is happening. Thanks for providing all this information. I'll get back to you as soon as I've figured out what's going on.

Cheers,

Nadine, AdWords API Team

[Nadine Sundquist (AdWords API Team)]

Hi Mario,

We found the root cause of the issue. It is something on our side. Please stop submitting jobs that are similar to the ones you are currently submitting that are failing. We're actively working on a fix, and I'll update you as soon as it is available.

Thanks,

Nadine, AdWords API Team

[adshop...@gmail.com]

Hi Nadine,

any news on this?

Thanks,

Mario

[Nadine Sundquist (AdWords API Team)]

Hi Mario,

Thanks for checking in! We're still working on it. I'm hoping to get back to you soon on this.

Best,

Nadine, AdWords API Team

[AdWordsApiUser]

Is there any update on this? Many of our jobs are taking a long time, and then getting INTERNAL_ERROR. Any help will be appreciated..

[Nadine Sundquist (AdWords API Team)]

Hello,

Could you please start a new forum thread with your issue? There are so many reasons that an internal error can happen, and I don't want to assume that your issue is the same as Mario's on this thread. We're still working on Mario's issue. In that new thread, please include the batch job IDs where you're seeing the error. I'l make sure that someone on my team gets assigned to looking at it.

Thanks!

Nadine, AdWords API Team

[Nadine Sundquist (AdWords API Team)]

Hello Everyone,

I realize this is an older thread, but I wanted to make sure to close this out rather than leave it hanging for our readers. The issues that were causing this to happen should be fixed now. If you experience any further issues with this, please get back to me.

Thanks,

Nadine, AdWords API Team