Retract conversion from Google Ads (with Python)

[Ralf Zosel]

My goal is to retract several conversions which I imported to Google Ads from Google Analytics earlier. For this, I am using the code example "Upload Conversion Adjustments" from the documentation of the Google Ads API.

As a result, I get a "Partial Failure" code 3: "This customer does not have a conversion action of a supported ConversionActionType that matches the conversion action provided., at conversion_adjustments[0].conversion_action"

The conversion action could be wrong. I found it as a parameter on the Google Ads Panel as described here. (Actually, I wonder how I can get this ID via the API itself.)

You can find my specific code and other details here. Any ideas on how I can get this thing running?

[Google Ads API Forum Advisor Prod]

Hi Ralf,

Can you please share the full API request and response logs from the call you made that resulted in this error? Please do so using reply privately.

Thanks,
Anthony

Anthony Google Ads API Team

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[Ralf Zosel]

Hi Antony,

Thanks for your answer. I have the data at hand, but I do not know how to send it to you "privately". The button for that is disabled for me and I have no idea how I could change that.

Regards,

Ralf

[Google Ads API Forum Advisor Prod]

Hi Ralf,

If you are unable to reply privately, you can email us at googleadsa...@google.com.

Regards,

[Maurizio Martino]

Hi,

Was there any resolution to this issue? I am having exactly the same problem.

Regards,

Maurizio

[Ralf Zosel]

Hi Maurizio, nothing new yet. I am still waiting for an answer since I provided the details via email like suggested.

[Google Ads API Forum Advisor]

Hi Ralf,

Could you confirm if you received my response earlier in private? If not, I'm pasting it below for your reference :

I work with Anthony and allow me to assist you.

I'm relaying to you some of our initial findings and would also clarify some additional items as well.

From our investigation, it looks like that the uploaded GCLID belongs to the customer ID 263-XXX-XXXX. Could you confirm if the said GCLID is correct? In addition, the conversion action ID 36XXXXX32 is of Google Analytics type. Is this intended?

Furthermore, could you confirm as well where you acquired the said GCLID from?

@Maurizio, for your issue, could you Reply privately to author and send the complete request and response logs, with the request-id? If the said option is not available, you may send it directly to our googleadsa...@google.com alias.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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[Ralf Zosel]

Hi Peter,

I did not get any message in private (well, I am not that familiar with Google Groups and actually I do not know how private messages work) or email. Anyway, thanks a lot for your response now.

From our investigation, it looks like that the uploaded GCLID belongs to the customer ID 263-XXX-XXXX.

You are right, what a stupid mistake! This client has two different accounts and I confused that. I changed that in my code and now the customer_id ends with 396.

 

Could you confirm if the said GCLID is correct?

From my data, it is correct.

 

In addition, the conversion action ID 36XXXXX32 is of Google Analytics type. Is this intended?

Yes, that's true, but while this action ID belongs to the wrong customer ID (see above), I changed that to the (hopefully) correct action ID 37xxxxx70 now.

Furthermore, could you confirm as well where you acquired the said GCLID from?

I am using call tracking numbers from matelso.com and they deliver me this GCLID.

Talking about action ID and GCLID: is there a way to get all conversions including all these IDs and timestamps etc. via the API? This would help me to check if everything is correct and I could finally see if the removing of the conversion worked.

 

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[Ralf Zosel]

I forgot to mention: even with these new numbers (customer id and acton id), I still get the same error.

[Google Ads API Forum Advisor]

Hi Ralf,

Thank you for the reply. I am also a member of the Google Ads API / AdWords API team and let me provide support to your concern.

To answer your question below, I am afraid that there is no service / method in the API that can return this set of data. The workaround is, you will need to enable the logging of API transactions instead by following this guide as you can determine if the gclid encountered any issues, the conversion action where it is uploaded and the timestamps of the API requests.

"Talking about action ID and GCLID: is there a way to get all conversions including all these IDs and timestamps etc. via the API? This would help me to check if everything is correct and I could finally see if the removing of the conversion worked."

For this issue that persists, could you provide the updated request and response logs with request ID generated on your end to investigate? Please provide it via Reply privately to author option.

"I forgot to mention: even with these new numbers (customer id and acton id), I still get the same error."

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Ralf Zosel]

Hi Ernie,

you asked for a private reply and I answered the same day via email to googleadsa...@google.com (like before, as the button here is still disabled and I do not know how to change this). I am still waiting for an answer. Did you get my email?

Regards,

Ralf

[Google Ads API Forum Advisor]

Hi Ralf,

Thanks for your patience on this. Can you please provide us with the subject line that you used to reach out to contact googleadsa...@google.com?

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

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[Ralf Zosel]

Hi Matt,

Thanks for your message. The subject of my email was "Wtr: Retract conversion from Google Ads (with Python)" and it was sent on June 14th at 12:50.

Regards,

Ralf

[Google Ads API Forum Advisor]

Hi Ralf,

Thank you for the reply.

The following items still needs response / clarification from you so that we can further investigate:

• Perform a request for the conversion_action report (get the ID and type) and provide the generated and complete request and response logs, with the request-id
• Moving forward, the possible reason why this error occurred is because the GCLID is not from Google Analytics. With this, could you confirm if this GLID is indeed created on Google Analytics side? If yes and the error still persisting, then please let me know so that I can discuss it to the rest of the team.

Also, you may reach out once more to the matelso.com support team to confirm where they acquired the GCLID from.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Ralf Zosel]

I just sent the requested data using the button "Dem Autor antworten" (reply to author). Did you receive this message? -- RZ

[Google Ads API Forum Advisor]

Hi Ralf,

Thank you for providing your logs in the private thread. This is also to confirm receipt of the said logs.

Moving forward, the API does not appear to recognize (type_: UNKNOWN) some of the conversion actions retrieved from your account. That said, if the conversions or conversion actions are associated to other platforms such as Google Analytics, then it would not be possible to perform conversion adjustments using the Google Ads API, on the said conversions.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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