ACC 337-723-7031: Customer is not allowlisted for accessing this feature., at conversions[0].conversion_environment

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Jeremy Schuffenhauer

May 24, 2024, 7:53:26 AMMay 24
to Google Ads API and AdWords API Forum

Account 337-723-7031
We have a Basic Access and trying to import conversions via API.

Despite we're allowlisted, we still receive this error "Customer is not allowlisted for accessing this feature., at conversions[0].conversion_environment"

We have Google Ads Representative, Nora Swidler -
She's made a request to allowlist the MCC ID and all child IDs a few weeks ago. And she says that everything should work.

Why can't we still upload conversion if we're allowlisted?

Could you please send further instructions what to do for me and my manager Nora Swidler.


Google Ads API Forum Advisor

May 24, 2024, 12:12:35 PMMay 24

Thank you for reaching out to the Google Ads API support team.

From the provided information, I understand that you are getting 'CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATURE' error. I would like to inform you that the conversion_environment field is available only to allowlisted accounts. If you have already allowlisted your account then you should have not received this error. To assist you further, please provide us with the below details:
  • As you mentioned the accounts are allowlisted, can you provide any screenshots of that?
  • Provide complete API request and response logs with request ID and request header of conversions that are uploaded via the API.
  • From when you are facing this error? 
If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that  you are using. You can refer to the guides Java.NetPHPPythonRuby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag. 

You can send the details via Reply privately to the author option, or direct private reply to this email.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tJ5Hr:ref" (ADR-00236395)

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