Generating developer token issues - "Value is required"

[Andy Wallace]

I'm picking up a project that has been lying around for a while. We have an AdWords manager account that, er, manages a bunch of accounts on behalf of our clients (they don't actually log in at all, we handle everything). What we want to do is report on the click statistics to them, using the PHP API library.

So, walking through the "getting started" documents, I need to enable the API for our manager account. I get to the AdWords API Center, and see the screen shown in the screenshot. 

• Access level is "Rejected", yet there doesn't seem to be any way to reapply
  
• Clicking the "Regenerate Token" link doesn't seem to do anything at all - I get asked if I'm really sure, then the screen blinks, a little message says my changes have been saved, and... the screen looks the same.
  
• For values like "API contact email", "Company name", etc... if I try to change those values at all and save, I just get the "Value is required" messag

So I'm not sure how I can proceed here. Can I reset everything and start over? 

Thanks,

Andy

[Umesh Dengale]

Hello,

Please contact the AdWords API Compliance Team regarding your Developer Token access rejection.

Regards,

Umesh, AdWords API Team.

[Andy Wallace]

Thanks Umesh. I was in Chat with SarahP yesterday,  we couldn't shake my account loose - I can't edit anything on the API settings page, including properly setting the email address (the account was partially set up a couple of years ago by someone no longer with the company. She was taking the problem to the "technical team", waiting for an answer.

andy

[Umesh Dengale]

Hello,

If you have contacted to the AdWords API Compliance Team, then please wait for their response. 

Alternatively you can post your issue to the AdWords forum if you would like to.

Thanks,

Umesh, AdWords API Team.