Google Ads API - Call Reporting Enabled

[George Lemanis]

Hello,

I am trying to enable the call reporting during the creation of a new customer account using the Python module (v14.1.0), but I am getting the "IMMUTABLE_FIELD" error for the "call_reporting_enabled" field.

My question is how can I create a customer account with the call reporting enabled or is it possible after I create the customer account?

My code is the following:

ads_client = GoogleAdsClient() # initialize object with credentials and etc
customer_service = ads_client.get_service("CustomerService")
customer = ads_client.get_type("Customer")
customer.descriptive_name = "My Test Account"
customer.currency_code = "EUR"
customer.time_zone = "Europe/Athens"
customer.call_reporting_setting.call_reporting_enabled = True

response = customer_service.create_customer_client(customer_id="1234567890", customer_client=customer)

Thanks in advance,
George

[Google Ads API Forum Advisor]

Hi George,

Thank you for raising your concern.

To investigate the issue, could you provide the complete request and response logs with request ID and request header generated on your end where we can see the error?

If you haven't enabled the logging of the API transactions for the specific client library that you are using, then please refer to the specific guide below:
Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
.Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Ernie John Google Ads API Team

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[George Lemanis]

Hi John,

I have replied privately for this error as you mentioned.

Thanks,
George

[Google Ads API Forum Advisor]

Hi George,

Thank you for providing requested details on your concern. I tried replicating the issue on my test account and I was able to see the same error that you encountered. However, I wasn't able to find any references that say this field is not possible to mutate. With this, allow me to raise this to the rest of my team. Rest assured that we will provide updates once available.

Best regards,

Jinky Google Ads API Team

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[George Lemanis]

Hello,

Do we have any updates regarding this issue ?

Thanks,
George

[Google Ads API Forum Advisor]

Hi George,

Thanks for following up. As of now it seems as though this behavior is expected, but we're continuing to coordinate internally and I hope to have conclusive details for you soon.

Best,
Ben, Google Ads API Team

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[George Lemanis]

Hello,

Do we have any news/updates regarding this issue?

Thanks,
George

[Google Ads API Forum Advisor]

Hi George,

We confirmed that this is expected behavior. We're working on updating documentation to make sure this is clearer going forward.

Thanks,
Josh, Google Ads API Team

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