Internal Error rate high 28th October 3am JST

[hishid...@gmail.com]

Hi, our system encountered higher error rates today around 3am JST(27th October 6pm in UTC).

Error messages are:

- A transient internal error has occurred. Retry the request.

- Internal error encountered.

We are using GoogleAdsService.Search of v11.

Is there trouble in api?

Some of affected request-ids are:

- ed_FBiUHJTu-2486z4ls3w

- Uek1xrfJFUFxWxiTUmGqJg

Regards,

Hiromi

[Google Ads API Forum Advisor]

Hi Hiromi,

Thank you for reaching out to us.

The error "Internal error occurred" you've encounter, occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.

If the error still occur, kindly provide us with the complete request and response logs privately. If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can provide it via Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

Princess Pamela Google Ads API Team

ref:_00D1U1174p._5004Q2fp4Lv:ref

[cv]

We are also facing same Internal error encountered.

Can we handle same? It just stopped the script.

Can you please guide how we can handle this type of error?

Thanks,

[Google Ads API Forum Advisor]

Hi CV,

Thanks for reaching out to the Google Ads API team. I hope you are doing well today.
 

With regards to your concern about this, "We are also facing same Internal error encountered. Can we handle same? It just stopped the script. Can you please guide how we can handle this type of error?" Yes, I confirm that you can also, try the suggestion of my colleague regarding the internal error. If the error still occurs on your end, kindly provide us with the complete request and response logs, with the request-id? If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.
 

Regards,

Darwin Google Ads API Team

ref:_00D1U1174p._5004Q2fp4Lv:ref