Please help! Time sensitive

[s...@feedonomics.com]

We received a rateExceededError that we need lifted ASAP for a deadline we need to meet for a client. Could we have this lifted? 24 hours is too long. I see that this was caused from calling getKeywords() too quickly, so I will make sure to remedy the problem by throttling the requests.

Please help us out.

Thanks!

[Sreelakshmi Sasidharan (AdWords API Team)]

Hi Sam,

The operational limit based on access level usually is 24 hours. Unfortunately, we will not be able to reset this state. If the error is due to making the API requests too quickly, you will need to wait and retry after the retryAfterSeconds specified in the error. Usually this type of errors are transient and automatically resolves after 30 seconds of inactivity. If that is not the case, could you please share your client customer Id and the complete SOAP log (request/response) so that I can take a closer look? Please use Reply privately to the author while writing back.

Here are the guidelines and best practices that you can implement to avoid hitting rate limit errors. 

Thanks,
Sreelakshmi, AdWords API Team