Internal error encountered. - Not catchable

[cv]

Hi, 

I am randomly and frequently getting Internal error encountered. But It is not catchable from  GoogleAdsException, ApiException, Exception error objects.

{
    "message": "Internal error encountered.",
    "code": 13,
    "status": "INTERNAL",
    "details": [
        {
            "@type": "google.ads.googleads.v13.errors.googleadsfailure-bin",
            "data": "<Unknown Binary Data>"
        },
        {
            "@type": "grpc-status-details-bin",
            "data": "<Unknown Binary Data>"
        },
        {
            "@type": "request-id",
            "data": "xeFxg2dKwa3-PSxNXlMIHA"
        }
    ]
}

Can I know How I can catch those Internal errors?

Thanks,

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to Google Ads API Forum.

In order for us to investigate further the issue you are encountering, can you provide us with the complete API logs (request and response with request-id and request header) generated on your end when you encountered the error? This is so we can check on our end as well and provide more appropriate guidance accordingly.

For the client libraries, logging can be enabled by navigating to the Client libraries > Your client library (ex Java) > Logging documentation, which you can access from this link (https://developers.google.com/google-ads/api/docs/client-libs). 

Reference links included in this email:

• request: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
• response: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
• request-id: https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id
• request header - https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers

 

This message is in relation to case "ref:_00D1U1174p._5004Q2nq5Uh:ref"

Thanks,
 

Google Ads API Team

[cv]

Hello,

I have shared a private response.

Please review and let me know.

Thanks,

[Google Ads API Forum Advisor]

Hi Chirag,

 

Thank you for sending the previously requested information, however, it appears that I've observed you've redacted the Google Ads account ID or customerId wherein this information was pulled or this behaviour was encountered from. Would you be so kind as to provide that as well for us to further investigate and assist you? Please take note that it is necessary information for us to proceed with our investigation surrounding the behaviour.

 

We'll be looking forward to hearing from you.