RE: Impossible to open Keyword Planner on Google Ads web interface
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Google Ads API Forum Advisor
Mar 23, 2022, 2:47:13 AM3/23/22
to hu...@octopulse.io, adwor...@googlegroups.com
Hi Hugo,
Thank you for reaching out to our API support team. Also, I had to delete your initial post as your attachment included your user / account information. I am now reposting the the other contents of your post below :
Hello everyone,
I would like to know if it is normal that I cannot open a Keyword Planner from the Google Ads web interface but created from the API (in Python). When I open the new Keyword Plan created through the API, an error is displayed while loading. (See the screenshot in attachment)
Even with the sample code in the documentation I get the error : https://developers.google.com/google-ads/api/docs/keyword-planning/generate-historical-metrics
Regards,
Hugo
That said, you may note that our API team can only provide support for issues encountered with the API. Google Ads UI errors such as the one in your screenshot are better discussed with the Google Ads Product Support team, as they are better equipped for such matters. You may then reach their team via this help center link.
As for your API concern "Even with the sample code in the documentation I get the error", could you share the generated and complete request and response logs, and the request-id? If you haven't yet, logging can be enabled by referring to this Python logging guide.
Furthermore, since our team can only provide support in English could you also share an English translation of the error encountered in the UI for our team's additional reference?
You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.
Best regards,
ref:_00D1U1174p._5004Q2YqL8a:ref
Thank you for reaching out to our API support team. Also, I had to delete your initial post as your attachment included your user / account information. I am now reposting the the other contents of your post below :
Hello everyone,
I would like to know if it is normal that I cannot open a Keyword Planner from the Google Ads web interface but created from the API (in Python). When I open the new Keyword Plan created through the API, an error is displayed while loading. (See the screenshot in attachment)
Even with the sample code in the documentation I get the error : https://developers.google.com/google-ads/api/docs/keyword-planning/generate-historical-metrics
Regards,
Hugo
That said, you may note that our API team can only provide support for issues encountered with the API. Google Ads UI errors such as the one in your screenshot are better discussed with the Google Ads Product Support team, as they are better equipped for such matters. You may then reach their team via this help center link.
As for your API concern "Even with the sample code in the documentation I get the error", could you share the generated and complete request and response logs, and the request-id? If you haven't yet, logging can be enabled by referring to this Python logging guide.
Furthermore, since our team can only provide support in English could you also share an English translation of the error encountered in the UI for our team's additional reference?
You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.
Best regards,
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ref:_00D1U1174p._5004Q2YqL8a:ref
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