ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND error

[Nick Vilenski]

Hello,

While trying to download ShoppingPerformance Report we get error 'ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND' with trigger 'Unable to read report data'. This started since last week (Monday). Earlier it worked right.

Now it happens when we try just This_Week_Monday_Today report date range. By the way - ProductPartition report (that we use too) works right.

What can be an issue of this? And how can we fix it?

Regards,
Nick Vilenski.

[Yufeng Guo (AdWords API Team)]

Hi Nick,

Have you changed anything in your account recently (added lots of new products or subaccounts, for example)?

Also, please be sure to retry your report request if things are not working, as sometimes intermittent errors can occur for inexplicable reasons. See our Best Practices Guide for more details.

-Yufeng