Error in Google Ads API: change_event.client_type - Changes via "GOOGLE_ADS_EDITOR" are missing.

[Mat]

Hi,

I noticed another error in the change_event report:

If the changes werde made through the Google Ads Editor, they are missing in the report.

The change_event.client_type "GOOGLE_ADS_EDITOR" does not seem to work properly.

Regards

Mat

[Google Ads API Forum Advisor Prod]

Hi Mat,

To investigate, could you provide the following details via Reply privately to author option?

• sample screenshots of the change history logs made by Google Ads editor that were not included in the report
• complete request and response logs with request ID
• customer ID

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Jt Jt]

ในวันที่ ศ. 11 ธ.ค. 2020 17:04 น. Google Ads API Forum Advisor Prod <adsapifor...@gmail.com> เขียนว่า:

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[Mat]

Hi Ernie,

sure - if you provide me an email address to relpy to. Unforunately the "Reply privatley to author"-Button in this conversion is greyed out.

Regards

Mat

[Google Ads API Forum Advisor Prod]

Hi Jt,

If you have similar issue with Mat, then please also provide the following details via Reply privately to author option to investigate:

[Google Ads API Forum Advisor Prod]

Hi All -

The issue here appears to be related to the version of Editor that's being used when making changes. 

Older versions of Editor are connected to a separate backend service that the Google Ads API doesn't read from. If you update your version of Editor to the latest you should start seeing data come back from the change_event resource.

Thanks,
Ben, Google Ads API Team

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[Mat]

Hi Ben,

thank you for that information. However, I'm using the Version 1.5.2 Build: Nov 12 2020 16:43:56 and there does not seem to be a newer one.

What's the latest version and where can I download it?

Regards

Mat

[Mat]

Hi,

sadly, even after the Google Ads API v6.1 update and google-ads-python-v.9.0.0 upgrade, the change events of the change_event.client_type "GOOGLE_ADS_EDITOR" are still missing completely in the change_event report. This is the case in our entire MCC with a 3 digit number of customers and lots of account managers using the latest available version 1.5.4.

Please have a look into this issue.

Regards

Mat

[Google Ads API Forum Advisor Prod]

Hi Mat,

Can you clarify which version of Google Ads Editor you are using? Based on the documentation, the most recent version is 12.6. That page contains a link to download the latest version.

[Mat]

Hi Ben,

as I pointed out in my last response, we are currently using the latest available version 1.5.4 Build Jan 12 2021 16:45:07 of the Google Ads Editor (Windows Version).

The link you provided leads to the outdated "legacy" versions of the Google Ads Editor. 
You'll find the most recent releases here.

Regards

Mat

[Google Ads API Forum Advisor Prod]

Hi Mat - 

Ah, you're right, sorry about the misunderstanding! Assuming your team has been making changes with the newest version of Editor, there should be recent information returned via the Google Ads API. Do you know about what date you would have switched to the newest version?

I'm going to go back to the team that focuses on this component to see if they have some additional information.

[Google Ads API Forum Advisor Prod]

Hi Mat - 

Quick update per the other issue where we corresponded.

The team is still investigating why Editor changes are missing from change_event. Unfortunately I don't have any new information yet, but I'm pushing for a resolution so hopefully will have an update soon.

[Aaron Weiner]

Any news on this issue?

change_event is missing changes that originate from the Google Ads Editor. 

[Google Ads API Forum Advisor]

Hi Aaron,

Unfortunately this issue is not quite fixed yet, but the team is actively working on it. Keep an eye on our developer blog for updates.

[Mat]

"but the team is actively working on it" - still o.O? I wouldn't have expected this to be a 6+ months hands on project, but sadly, change_event is still missing changes that originate from all including the latest Google Ads Editor versions.

[Google Ads API Forum Advisor]

Hi Mat,

Indeed it's been ongoing for a long time. Following the conversation internally I can say that the team has encountered a number of challenges, namely overcoming various latency gaps, that have slowed down progress significantly. I'll share your feedback in the hopes that it might help speed things up.

Thanks,

Ben Karl Google Ads API Team

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[Google Ads API Forum Advisor]

Hi everyone,

Thank you for your patience. I’ve received an update from my team.

Kindly note that the Google Ads editor changes are not supported in change_event report. As of now, we are not planning editor support for the change_event service. 

Regards,

Yasar Google Ads API Team

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[Aaron Weiner]

Why won't Google Ads editor changes be supported in the change_event report?

Is there a reason why? 

Aaron

[Mat]

Well - shall we trust in Ben, in Yasar - or in the online description?

[Google Ads API Forum Advisor]

Hi Mat,

Thank you for your reply. Allow me to raise this question to the rest of our team and we will provide updates as soon as available. 

Best regards,

Jinky Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Mat,

You should depend on what Yasar said, since that's the latest update from our side. I'll update the documentation appropriately.

Thanks,

Anash

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[Mat]

Hi Anash,

it looks like your developer team has solved the problem in the meantime, despite the various contradictory statements here, at least to the extent that this month, for the first time ever since the change_event report was created, changes with the change_event.client_type "GOOGLE_ADS_EDITOR" actually appear in our reports. So it's a good thing that you haven't updated the online documentation yet ;-)

Regards

Mat

[Google Ads API Forum Advisor]

Hi Mat,

That's strange... Do you have a request ID or a query + customer ID you could share with me?

Regards

[Mat]

Hi Anash,

sure - I sent you a private email.

Regards

Mat