userid match issue

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Alparslan Kapani

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Mar 30, 2022, 3:13:17 AM3/30/22

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Hi guys,

We're sending our userid's to google ads via a script:

window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('event', 'page_view', { 'user_id': '123' });

But then we try to upload our userid's that we have sent to you via google ads api and also via csv upload. But both did not match for whatever reason.

What we re missing in these steps?

Thanks,

Alp

Google Ads API Forum Advisor

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Mar 30, 2022, 9:16:05 PM3/30/22

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Hi Alp,

Thank you for the reply. Allow me to provide support here.

To have a clearer view of your concern, could you provide more details on how you encountered the issue? It will be helpful if you can provide relevant screenshots, steps, and complete request and response logs with request ID and request header generated on your end.

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Ernie John
Google Ads API Team