Waiting for ~10 days for Basic Access, no acknowledgement of Application

[Anirudh Beria]

Hi,

I applied to for Basic Access on 4th Nov. I didn't receive any receipt / case-number /service-number and I can't see any status for the same. Please expedite the process and please share the status of the same.

Google Ads Manager Account: 668-167-8778

Thanks!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for basic access and haven’t received any response. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 668-167-8778
• Case ID: The user has not received any case ID.

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qCCrr:ref"

Thanks,
 

Google Ads API Team

[Anirudh Beria]

Hello, any update on this? If I get some case-id / any other way to track, I will at least know it is in progress. Please look into it, as my Ads are paused waiting for API access.

- Beria

[Anirudh Beria]

Hello, I did receive a reply from them yesterday but it went to the Spam folder. @others please check your SPAM. Hope this helps.

Regards,

Anirudh Beria

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I see that the Google Ads API Compliance team has already responded to your query. Here is the information that they have provided: 

"We have expedited the review of the application for Manager Account ID 668-167-8778 in ticket 8-6000000035535. Any further communications will be through that ticket".

For any further queries related to access requests please contact the Google Ads API Compliance team. Kindly note that our team can only assist with the technical queries or concerns related to the Google Ads API.

[David Elliott]

What email address did it come from? I've asked multiple times for an update and have not had any response. I keep checking my spam etc but so far have had nothing

[Anirudh Beria]

@David I got email from "ads-api-c...@google.com", and it had gone to spam. They asked for some clarification / action, I did that, but now have been waiting to hear back from them for last 5 days.

-Beria