DEVELOPER_TOKEN_PROHIBITED

[Buman-Erdene Usukhbayar]

I am trying to access to listAccessibleCustomers API using my developer token, client_id secret, and refresh token from the user code. But I receive the following error:  

{ "message": "The caller does not have permission", "code": 7, "status": "PERMISSION_DENIED", "details": [ { "@type": "type.googleapis.com\/google.ads.googleads.v16.errors.GoogleAdsFailure", "errors": [ { "errorCode": { "authorizationError": "DEVELOPER_TOKEN_PROHIBITED" }, "message": "Developer token is not allowed with project 'xxx'." } ], "requestId": "76dGf5fZ3gjJUaqs7-m1kw" } ] }

I would like to attach my developer token to my current Google Ads Manager account 141-941-6242. Or what else i can do resolve this issue?

Thank you.

Buman-Erdene U.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I understand that you are getting the 'DEVELOPER_TOKEN_PROHIBITED' error when trying to access the listAccessibleCustomers. Please note that each Google API Console project can be associated with the developer token from only one manager account. Once you make a Google Ads API request, the developer token is permanently paired to the Google API Console project. 

If you want to switch the account, you'll need to create a new Google API Console project for Google Ads API requests that use the new manager's token. If you don't use a new Google API Console project, you'll get a DEVELOPER_TOKEN_PROHIBITED error when making a request. Also, Please check if you have the correct access level to the Google Ads account that you are accessing.

Hope this helps. If you have any more queries related to Google Ads API, please feel free to get back to us.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzsN2:ref" (ADR-00226969)

Thanks,
 

Google Ads API Team

 

[Buman-Erdene Usukhbayar]

Okay thank you, we will try with a new console project. As for the access level of our developer token, we have requested multiple times to get basic access using "ad...@erad.co" but we have never got any responses from Google. Can you please check that? 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and have not received any update.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 141-941-6242
• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

[Buman-Erdene Usukhbayar]

Hello, 

Thank you for your quick response.

For your question: We never received a case ID. The MCC account ID we did the request with is 819-467-6703.

[Buman-Erdene Usukhbayar]

Hello, 

We haven't heard anything from any of your team.  
In the previous thread, you asked case ID, and we never received a case ID. The MCC account ID we did the request with is 819-467-6703.
If there are any misunderstandings, please let us know.


Thank you.

[Google Ads API Forum Advisor]

Hi,

++@Compliance team, please see the updated email from the user: 

We haven't heard anything from any of your team.  

we never received a case ID. The MCC account ID we did the request with is 819-467-6703.
If there are any misunderstandings, please let us know.