URGENT: Offline Conversion Upload Unidentifiable Errors

[Sam Vitale]

Hi there,

I have an urgent request regarding our offline conversion uploads not loading into Google Ads. Yesterday morning at 9:00am we uploaded a batch of ~450 conversions for 2/9 via the API - all of which returned successful responses. We do this every day without issues. Usually this takes 4-5 hours to populate in the GA UI, however, there still isn't the correct conversion_value or conversion count for 2/9. Can you take a look at what could have gone wrong here?

[Google Ads API Forum Advisor]

Hi Sam,

Thank you for reaching out to our team.

To investigate the issue, please provide the complete request and response logs with request ID and request header generated on your end. This information can be extracted by following one of the guides below based on the client library that you are using:
Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
.Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Also, I would suggest the following considerations that discussed on this document:

• Uploaded conversions will be reflected in reports for the impression date of the original click, not the date of the upload request or the date of the conversion_date_time of the ClickConversion.
• It takes up to 3 hours for imported conversion statistics to appear in your Google Ads account for last-click attribution. For other search attribution models, it can take longer than 3 hours. 
• When uploading click conversions with cross-account conversion tracking enabled, the conversion action must be in the manager account, rather than in the account associated with the GCLID.

Regards,

Ernie John Google Ads API Team

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