Image URLs 404

[kondiment test]

Hi,

I created an image ad in the AdWords UI and I got it through the API, and all the urls of the image give 404 - why?

This is the part of the ImageAd object, that contains the URLs:

public 'urls' => 
                array (size=3)
                  0 => 
                    object(Media_Size_StringMapEntry)[436]
                      public 'key' => string 'SHRUNKEN' (length=8)
                      public 'value' => string 'https://tpc.googlesyndication.com/simgad/3448693613065808364' (length=60)
                  1 => 
                    object(Media_Size_StringMapEntry)[435]
                      public 'key' => string 'PREVIEW' (length=7)
                      public 'value' => string 'https://tpc.googlesyndication.com/simgad/14938093520385157517' (length=61)
                  2 => 
                    object(Media_Size_StringMapEntry)[434]
                      public 'key' => string 'FULL' (length=4)
                      public 'value' => string 'https://tpc.googlesyndication.com/simgad/10391421907388784359' (length=61)


The same links are used in the AdWords UI and the images don't appear.

Thank you!

[Shwetha Vastrad (AdWords API Team)]

Hi,

Could you provide the complete SOAP XML request and response logs for the AdGroupAdService get request? Did you use MediaService to upload these images or were these images uploaded in the UI while creating the image ad?

Please use Reply privately to author when sending logs. 

Thanks,

Shwetha, AdWords API Team.

[kondiment test]

Hi Shwetha!

I got your private reply, thank you!

I attached 3 images:

adwords-1.png - this is where it can be seen that the image doesn't display in the AdWords UI. The AdBlocker extension that I have installed is also deactivated on this page and also globally.

adwords-2.png - the image https://tpc.googlesyndication.com/simgad/10391421907388784359 gives 404 (this is the FULL image from the first post)

adwords-3.png - the same image gives 404 in Internet Explorer where I have no extensions installed.

Thank you.

[Michael Cloonan (AdWords API Team)]

Hello,

The URLs you provided in the SOAP responses are working fine. If your application or browser is getting a 404 when trying to access the data, it must be something on your end, possibly in your network settings. Especially since this is also an issue in the UI, I'm afraid we aren't able to specifically diagnose the issue. I suggest contacting your own IT department to see if they can help troubleshoot.

Regards,

Mike, AdWords API Team

[kondiment test]

Hello Mike,

Thank you for your answer. Indeed, it was something from my end. :) Glad this is solved.

Thank you!