Intermittent ERROR_GETTING_RESPONSE_FROM_BACKEND error 500

[Moty Michaely]

Hey there,

We have a cron that constantly reads data from AdWords (~every few minutes) and loads it into our DWH. Everything worked perfectly up until the last 24 hours in which we started to get ERROR_GETTING_RESPONSE_FROM_BACKEND errors intermittently. It fails every few hours. 

The report configuration is the same for successful and failed requests, so I can't really reproduce it.

The following is the report definition:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<reportDefinition xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201506">

    <ns2:selector>

        <ns2:fields>CreativeId</ns2:fields>

        <ns2:fields>AdGroupId</ns2:fields>

        <ns2:fields>AdFormat</ns2:fields>

        <ns2:fields>CampaignId</ns2:fields>

        <ns2:fields>CityCriteriaId</ns2:fields>

        <ns2:fields>ClickType</ns2:fields>

        <ns2:fields>CountryCriteriaId</ns2:fields>

        <ns2:fields>Date</ns2:fields>

        <ns2:fields>Device</ns2:fields>

        <ns2:fields>GclId</ns2:fields>

        <ns2:fields>CriteriaParameters</ns2:fields>

        <ns2:fields>CriteriaId</ns2:fields>

        <ns2:fields>MetroCriteriaId</ns2:fields>

        <ns2:fields>MonthOfYear</ns2:fields>

        <ns2:fields>AdNetworkType1</ns2:fields>

        <ns2:fields>AdNetworkType2</ns2:fields>

        <ns2:fields>Page</ns2:fields>

        <ns2:fields>RegionCriteriaId</ns2:fields>

        <ns2:fields>Slot</ns2:fields>

        <ns2:fields>UserListId</ns2:fields>

        <ns2:dateRange>

            <ns2:max>20150720</ns2:max>

        </ns2:dateRange>

    </ns2:selector>

    <ns2:reportName>xplenty-report</ns2:reportName>

    <ns2:reportType>CLICK_PERFORMANCE_REPORT</ns2:reportType>

    <ns2:dateRangeType>TODAY</ns2:dateRangeType>

    <ns2:downloadFormat>CSV</ns2:downloadFormat>

</reportDefinition>

Any idea?

Thanks!

Moty

[Umesh Dengale]

Hi Moty,

Could you provide the SOAP XML request and response logs for failed report request? Just click Reply privately to author in the forum when responding. Don't forget to remove the developer token in the output.

Thanks,

Umesh, AdWords API Team.