Change event: Adgroup status not updated when Campaign changes

[Barnabe Cornilleau]

Hello, 

We use the Change Event service to track the status of AdGroups in different campaigns. It appears that pausing a campaign will not result in a change row for each of its AdGroups showing the new status of AdGroups. 

Is it a normal behaviour ? My team thinks it was not the case in the past and we now have to review the tracking process.

Thank you very much,

Best regards,

Barnabé

[Google Ads API Forum Advisor]

Hi Barnabé,

Thank you for reaching out to Google Ads API Forum.

In order for us to investigate further, can you provide us with the complete API logs (request and response with request-id and request header) generated on your end together with Google Ads UI screenshots (without cropping with the CID shown) showing the issue you are encountering? This is so we can check on our end as well and investigate further.

For the client libraries, logging can be enabled by navigating to the Client libraries > Your client library (ex Java) > Logging documentation, which you can access from this link (https://developers.google.com/google-ads/api/docs/client-libs). You can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Reference links included in this email:

• request: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
• response: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
• request-id: https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id
• request header - https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers

 

This message is in relation to case "ref:_00D1U1174p._5004Q2mpb7m:ref"

Thanks,
 

Google Ads API Team