Remarketing List Error

[nikhil khemani]

I have some remarketing lists which were created using the AdWords API. I need the option "Include past users who match these rules" to checked. The API does not have this option, and doing it on the AdWords GUI I get the error "Too few elements in the collection."

[Josh Radcliff (AdWords API Team)]

Hi,

We're aware that there's some interest in exposing that option in the API, but it's not yet available.

Regarding the UI error, please contact AdWords Help via the Contact us link in the Help Center.

Thanks,

Josh, AdWords API Team

[Nir Keren]

I am getting the same error when trying to save a list that was created by the API,

"Too few elements in the collection."

Any updates ?

[Josh Radcliff (AdWords API Team)]

Hi,

I've reported the issue in the user interface. I'll post back here when I have an update.

Thanks,

Josh, AdWords API Team

[Akli Reguig]

Hi, 

I have the same issue with the same error message. 

Any update from the team ? 

[Josh Radcliff (AdWords API Team)]

Hi,

I've just asked the user interface team for an update. I'll post back as soon as I have more information.

Thanks,

Josh, AdWords API Team

[Callum Mckeefery]

Im seeing the same problem. 

"Too few elements in the collection."

When we try an include "Include past users "

We used the adwords Api.

[Akli Reguig]

Hi Josh, 

Thank you for answering. 

You mean the issue is not handled by your team (api) ?, cuz i reached the support and they said that you (your team) were in charge of that issue. 

Otherwise, i was wondering, if you or the support (or someone) could enable that property on my remarketing lists via your backoffice tools. 

Thanks. 

[Josh Radcliff (AdWords API Team)]

Hi,

My team does not maintain the AdWords user interface, but I passed this along to the team that does and they are looking into a fix for this. In the meantime, a work around is to create and maintain the user lists via the user interface.

Thanks,

Josh, AdWords API Team

[Akli Reguig]

Hi, 

Ok i understand. 

The work around you are providing is not possible for us... 

By the way, the "bug" is not only on that property, but i am having the same issue when i try to change the value of other properties like Membership duration or Membership status.

I have another question linked to a work around i thought about: 

Creating the list using the UI and adding the rules via the api using its ID and the Operator SET. 

I tried this and i have an error saying that the list type is not compatible. What type should i use in the API to update the rules in a remarketing list (Website rule based) created via the UI  ??

Thanks.

[Josh Radcliff (AdWords API Team)]

Hi,

Unfortunately, rule based lists created in the user interface are not compatible with the AdWords API -- please see this section of the rule based user list guide.

The user interface team is still working on a fix for this issue. I'll update this thread as soon as I have more information.

Thanks,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi,

The fix for the user interface Too few elements in the collection error is now in place. Please let me know if you still encounter this error when checking the Include past users who match these rules box.

Cheers,

Josh, AdWords API Team

[Akli Reguig]

Hi Josh,
Thank you for the update. 
The error message is gone now. 
I can update all the properties except the 'include past users',  i can save the update but when i get back to the list the box is unchecked... :-(

Envoyé depuis mon téléphone.

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[Josh Radcliff (AdWords API Team)]

Hi,

Thanks for the quick response. From what I and others have seen today, the new issue you described only occurs with ExpressionRuleUserList objects created via the API. For DateSpecificRuleUserList objects created via the API, the checkbox remains checked after saving.

I've passed this on to the team working on the user interface and will let you know as soon as I have more info.

Thanks,

Josh, AdWords API Team

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[Akli Reguig]

Hi, 

I did a test with  DateSpecificRuleUserList and the checkbox remains checked after update. 

Do you have an idea about how long it will take to have the same behaviour on ExpressionRuleUserList ? 

If the delay is too long, i will update my application to create DateSpecificRuleUserList instead, cuz based on what i understand, it can handle the same custom rules if i set the dates to 'max' and 'min' . 

Thanks

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[Josh Radcliff (AdWords API Team)]

Hi,

I don't have an ETA yet for when the fix for ExpressionRuleUserList will be made, but I would expect it to take at least a week, quite possibly longer. If setting this value now is absolutely critical for your use case, you may want to proceed with the work-around that you proposed.

Thanks,

Josh, AdWords API Team

[Callum Mckeefery]

Hi Josh,

Do you have any updates on this?

Kind Regards

Callum

[Josh Radcliff (AdWords API Team)]

Hi Callum,

No update yet, but I'll be sure to update this thread as soon as I have more information.

Thanks,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi all,

Good news! Checking and un-checking the box in the user interface should now work for both DateSpecificRuleUserList and ExpressionRuleUserList. I verified this in my test account, but please chime in if you see any issues with this option in the user interface.

Thanks,

Josh, AdWords API Team