Adwords reporting bug/outage

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Landon Taylor

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May 2, 2019, 5:15:50 PM5/2/19
to AdWords API and Google Ads API Forum
Is the adwords reporting outage showing INFLATED costs for apr 30, May 1 and today or UNDER-REPORTED costs

We saw a huge spike in costs reported from google on evening of May 1 but not a correlated increase in traffic. We need to know this so we can make decisions accordingly. Please clarify!

googleadsapi...@google.com

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May 3, 2019, 2:10:02 AM5/3/19
to adwor...@googlegroups.com, AdWords API and Google Ads API Forum
Hi Landon,

I regret to inform you that there is a known issue posted on our blog which affects the reports in all Google Ads interfaces, including any report data downloaded via the AdWords API and other means. You may follow our blog post for further information and when will the issue be resolved.

Regards,
Ejay
Google Ads API Team

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Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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On 05/03/19 05:06:32 landont...@gmail.com wrote:
Is the adwords reporting outage showing INFLATED costs for apr 30, May 1 and today or UNDER-REPORTED costs

We saw a huge spike in costs reported from google on evening of May 1 but not a correlated increase in traffic. We need to know this so we can make decisions accordingly. Please clarify!

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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Bala

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May 6, 2019, 2:22:32 PM5/6/19
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 The INFLATED Costs are still showing. Please clarify.

Any inside updates to share with us.

googleadsapi...@google.com

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May 6, 2019, 11:22:50 PM5/6/19
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Hi,

Could you confirm if the issue was encountered during 12:01am of May 1 to 4:00am May 2 (PDT)? I asked this because according to our blog post, our team is still working to resolve the issue on the said date.

If the issue was encountered on the other day excepts from the date 12:01am of May 1 to 4:00am May 2 (PDT), please provide the complete SOAP request and response logs together with the customer ID via Reply privately to author so I can discuss it to the team.

Regards,
Ejay
Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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