Unselecting all product groups from a partition tree fails.

[Miquel Isern Roca]

I'm trying to update the product groups selected in a partition tree in order to remove all product groups from it and be left with the root node alone.

I've been able to do this for many partition trees in my test account but it doesn't work when doing it to a partition tree of a customer account.

The attached picture shows the error both me and the customer get when trying to save the changes.

Is there any known issue with this or any reason it doesn't work?

Let me know if I can send more information to allow some investigation to be made.

Thanks in advance.

[Google Ads API Forum Advisor]

Hi Miquel,

Are you attempting to remove product groups via the API? If so, could you privately send us  a request and response log of communication with the API that gives an error?

If you are using the Ads API, the request and response appears similar to the JSON Mappings in our REST documentation. Our client libraries have loggers with logging instructions, to see these instructions you can click on the client library you use in the sidebar of our client library guide and click on "Logging".

If you are using the AdWords API , then a request looks like the 3rd section in request and a response looks similar to response. Logging instructions are in the read.me on Github of each client library.

The logger can be set to 'DEBUG' to create the logs needed.

Regards,

Aryeh Baker Google Ads API Team

​​​​​​​

ref:_00D1U1174p._5004Q2QFwS4:ref

[Miquel Isern Roca]

Hi,

as seen in the attached picture I'm trying to remove the product groups using the UI. There is where I'm getting the error.

Thanks again.

[Google Ads API Forum Advisor]

Hi Miquel,

This is Yasar and I work with Aryeh. Let me assist you with this.

Since you mentioned that you’re are trying to remove the product groups using the UI, our team would not be able to troubleshoot the issue further. This is outside of support scope since we provide assistance to issues/concerns related to the AdWords API / Google Ads API. That being said, you may reach out to the Product Team via this link for further guidance since their team is more equipped to handle UI related issues.

Let us know if you have any further questions.

Regards,

Yasar Google Ads API Team

ref:_00D1U1174p._5004Q2QFwS4:ref

[Miquel Isern Roca]

Hello Yasar and Aryeh,

I've tried replacing the nodes of the tree through the AdWords API as well but the BatchJob gets canceled and the response is empty, not giving any information. Because this failed, I tried to remove the tree through the UI but that didn't work either as you saw already.

Could you provide me with an email where I could send you the debug SOAP logs of the BatchJob? So you can take a look at what happened on your side?

Thanks.

[Google Ads API Forum Advisor]

Hello Miquel,

Thanks for getting back to us.

You can share to us the complete SOAP logs (request and response with requestId) via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

As an aside, please note that the AdWords API is deprecated and will be sunset on April 27, 2022. We strongly recommend that you migrate to the Google Ads API as soon as possible.

Regards,

Mark Kevin Albios Google Ads API Team

 

ref:_00D1U1174p._5004Q2QFwS4:ref