Ad Calls Count Discrepency

[Ryan Jackson]

I'm looking to retrieve all Calls from our Ad Extensions. However, when I look in the UI the results are consistently different (eg, click_view=8, ui=6). One client I'm able to run the query for the days before and after — to test if it was a Time Zone issue — and the results before and after are 0 which match the UI.

I'm using the API to fetch 'click_view's where the 'click_type' is CALLS. What I can't seem to find is if there's a method to check if these click_views are valid or not.

    ga_service = client.get_service('GoogleAdsService', version='v4')

    query = 'SELECT click_view.gclid, click_view.location_of_presence.most_specific, \

    click_view.resource_name, segments.date, segments.click_type, \

    ad_group.id, ad_group.name, campaign.id, campaign.name \

    FROM click_view \

    WHERE segments.date = "{}" AND segments.click_type = "CALLS" \

    ORDER BY campaign.id'.format(targetDate.strftime('%Y-%m-%d'))

What am I missing? There's got to be a way...

[Google Ads API Forum Advisor Prod]

Hi Ryan,

Thank you for posting your concern.

To have a closer at the issue, could you provide the following details via Reply privately to author option?

• Customer ID where the data discrepancies occurred between the UI and API
• Sample screenshot of the UI and API where we can see the discrepancies
• Complete API request and response logs with request ID generated on your end

In addition, you may note of this document, also this document, for the correct mapping of Google Ads API report to specific UI. Lastly, please ensure to use the same fields, filters and date ranges when comparing API report and UI.

Furthermore, if you haven't enabled the logging of the API transactions for the specific client library that you are using, then please refer to the specific guide below:

• Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
• .Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
• PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
• Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
• Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
• Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

Regards,

Ernie John Blanca Tacata Google Ads API Team

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