Steps to insert a client in Customer Match using API REST

[Luiz Eduardo]

Hi, sorry for my english. When a customer makes a purchase, i'm trying insert him i a customer match, i do the following steps: 

1 - generate access token

2 - create an offline user data job.

3 - add operation to the offline user data job.

if email is gmail:

operations: [

            {

                create: {

                    userIdentifiers: [{hashedEmail: email@gmail}]

                }

            }

        ]

if not

operations: [

            {

                create: {

                    userIdentifiers: [{hashedPhoneNumber: number}]

                }

            }

        ]

4 - run the offline user data job.

I wonder about:

1 - Can sending one at a time cause any problems?

2 - why even with success status the customer match size doesn't increase?

[Google Ads API Forum Advisor]

Hi Luiz,

Thank you for reaching out to us.

Regarding these questions “Can sending one at a time cause any problems?” and “why even with success status the customer match size doesn't increase?”

-Kindly note that if the sending request in the API doesn’t have any errors in the response, then I could confirm that the request was successful. On the other hand, since you are asking about if there are any causing problems in sending one at a time, I can say that it’s not a problem, but it may just affect the expected time it will be populated. Please note that Customer Match has considerations. I would strongly recommend you may check this documentation for more detailed information. This consideration will also state that it takes 6 to 48 hours for a list to be populated with members, so you'll most likely see an "In Progress" status (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours.

Best regards,

Heidi Google Ads API Team

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