InternalApiError.UNEXPECTED_INTERNAL_API_ERROR in ManagedCustomerServiceInterface

[Alexander Neroslavsky]

Hi team,

We have the following problem with Adwords API (while using ManagedCustomerServiceInterface).

Soap request:

<?xml version="1.0" encoding="UTF-8" standalone="no"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Header> <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201809" soapenv:mustUnderstand="0"> <ns2:clientCustomerId xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809">CLIENT_CUSTOMER_ID</ns2:clientCustomerId> <ns3:developerToken xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201809">REDACTED</ns3:developerToken> <ns4:userAgent xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201809">USER_AGENT</ns4:userAgent> <ns5:validateOnly xmlns:ns5="https://adwords.google.com/api/adwords/cm/v201809">false</ns5:validateOnly> <ns6:partialFailure xmlns:ns6="https://adwords.google.com/api/adwords/cm/v201809">false</ns6:partialFailure> </ns1:RequestHeader> </soapenv:Header> <soapenv:Body> <get xmlns="https://adwords.google.com/api/adwords/mcm/v201809"> <serviceSelector> <ns7:fields xmlns:ns7="https://adwords.google.com/api/adwords/cm/v201809">AccountLabels</ns7:fields> <ns8:fields xmlns:ns8="https://adwords.google.com/api/adwords/cm/v201809">CanManageClients</ns8:fields> <ns9:fields xmlns:ns9="https://adwords.google.com/api/adwords/cm/v201809">CurrencyCode</ns9:fields> <ns10:fields xmlns:ns10="https://adwords.google.com/api/adwords/cm/v201809">CustomerId</ns10:fields> <ns11:fields xmlns:ns11="https://adwords.google.com/api/adwords/cm/v201809">DateTimeZone</ns11:fields> <ns12:fields xmlns:ns12="https://adwords.google.com/api/adwords/cm/v201809">Name</ns12:fields> <ns13:fields xmlns:ns13="https://adwords.google.com/api/adwords/cm/v201809">TestAccount</ns13:fields> </serviceSelector> </get> </soapenv:Body> </soapenv:Envelope>

SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Server</faultcode>

            <faultstring>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809">

                    <ns2:message>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</ns2:message>

                    <ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>

                    <ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:InternalApiError">

                        <ns2:fieldPath/>

                        <ns2:trigger/>

                        <ns2:errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</ns2:errorString>

                        <ns2:ApiError.Type>InternalApiError</ns2:ApiError.Type>

                        <ns2:reason>UNEXPECTED_INTERNAL_API_ERROR</ns2:reason>

                    </ns2:errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

Thanks.
WBR,
Alexander

[Google Ads API Forum Advisor Prod]

Hello,

Thanks for reaching out. The error, UNEXPECTED_INTERNAL_API_ERROR, is often temporary. Can you please confirm if you have been receiving the error continually over a period of time?

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

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