Discrepancy between SearchAds API and platform

[tecno...@t2omedia.es]

Good morning!

We are having an issue with the SearchAds360 API and it is reporting different number of conversions between the platform and the API for several days.

The test has been done with a specific day, September 1st of this year. The request is:

{'reportType': 'campaign', 'statisticsCurrency': 'agency', 'statisticsTimeZone': None, 'maxRowsPerFile': 100000000, 'downloadFormat': 'CSV', 'reportScope': {'agencyId': '<Agency id>', 'advertiserId': '<Advertiser Id>'}, 'columns': [{'columnName': 'campaign'}, {'columnName': 'floodlightActivity'}, {'columnName': 'dfaRevenue'}, {'columnName': 'dfaTransactions'}}], 'timeRange': {'startDate': '2023-09-01', 'endDate': '2023-09-01'}, 'filters': [{'column': {'columnName': 'dfaTransactions'}, 'operator': 'greaterThan', 'values': [0]}]}

And the response, for this campaign, is as follows:

"<Campaign Name>,Sales ,634.50000000,7"

I get seven conversions and a revenue of 634.5, while on platform I get 10 conversions and a higher revenue. Investigating, I have seen that the three remaining conversions belong to Desktop conversions and these seven are from Mobile. We have also checked that both Campaign Manager and SearchAds use the same timezone.

Can you help us to know what is happening? This case has been detected, so far, for PMAX campaigns.

Thank you very much!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you are facing an issue with Search Ads 360. 

As this issue is related to the Search Ads 360, I would recommend reaching out to the Search Ads 360 product support team as they are well equipped to assist you with this. Please note that our team can only assist with the technical queries or concerns related to the Google Ads API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pU8rs:ref"

Thanks,
 

Google Ads API Team

[tecno...@t2omedia.es]

Thanks for your reply! 

I've created a support ticket and I wish they can help us.

Thank you again!