How I can get customer account suspended?

[Amol Kawale]

Hello Team,

I was searching API to fetch customer account status whether Enabled or Suspended. But didn't found anything yet. Whenever I use this API Get Account Information it returns user status Cancel, Enabled but does not return the status 'Suspended'. I have 2 users suspended. But unable to retrieve it. 

Pls let me know how I can retrieve the user account status.

Regards,

Amol

[Google Ads API Forum Advisor]

Hi Amol,

Thank you for reaching out to our API support team.

You can use the same customer report from the example you used, and include the customer.status field. Let us know how this goes on your end.

Best regards,

Peter Laurence Google Ads API Team

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[Amol Kawale]

Thanks Peter!

But I already tested that customer.status field. It not returning Suspended status though the account is suspended. Pls check this https://prnt.sc/GT_8vIGrNeLd 

My MCC is 1004010941 & I have 2 sub-account under it  737-914-0637 & 895-759-6125. Both account type is suspended. But whenever am checking customer.status for both users it returns Enabled & Canceled but not suspended.

Pls help me to retrieve the suspended status.

[Amol Kawale]

Any updates guys pls?

[Google Ads API Forum Advisor]

Hi Amol,

Thank you for getting back to us.

Just to give you an update, we are aware that there is an ongoing issue with this feature and our team is already working on it to resolve the issue. With that being said, what we can do is to advise you to keep an eye on this blog post for the updates.

Kind regards,

Sherwin Vincent Google Ads API Team

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