Empty data from shopping_performance_report

[Simon Greiner]

Hi Google Ads API Team,

I have an Google Ads Account with an master account and some subaccounts. In the past all campaigns ran on the master account. But now I want the cost to be more specific so I transferred some campaigns to an subaccount.

When I try to download the “SHOPPING_PERFORMANCE_REPORT” I only get empty data like --, --, --, --, --, --, 0 ,-- and so on. I don’t receive error messages or so.

I have done this before with another subaccount and it worked perfectly. So it should actually work, but it doesn’t.

 

The params are:

{

        'reportName': 'Custom SHOPPING_PERFORMANCE_REPORT',

        'dateRangeType': 'CUSTOM_DATE',

        'reportType': 'SHOPPING_PERFORMANCE_REPORT',

        'downloadFormat': 'CSV',

        'selector': {

            'fields': ['AccountDescriptiveName',

                       'AdGroupId',

                       'AdGroupName',

                       'AdGroupStatus',

                       'AdNetworkType1',

                       'AdNetworkType2',

                       'CampaignId',

                       'CampaignName',

                       'CampaignStatus',

                       'Clicks',

                       'Cost',

                       'Date',

                       'Device',

                       'ExternalCustomerId',

                       'Impressions',

                       'MerchantId',

                       'OfferId',

                       'SearchAbsoluteTopImpressionShare',

                       'SearchClickShare'],

            'dateRange': {*date of yesterday*,

*date of yesterday*}

        }

Request Summary: {'includeZeroImpressions': 'False', 'skipReportSummary': 'False', 'skipColumnHeader': 'False', 'clientCustomerId': 'xxx-xxx-xxxx (the client customer id of the subaccount)', 'skipReportHeader': 'True', 'server': 'adwords.google.com', 'isError': False}

Response: Account,Ad group ID,Ad group,Ad group state,Network,Network (with search partners),Campaign ID,Campaign,Campaign state,Clicks,Cost,Day,Device,Customer ID,Impressions,MC Id,Item Id,Search abs. top IS,Click shareTotal, --, --, --, --, --, --, --, --,0 …

Do I have to change some settings in Google Ads account? I think settings are identical to the account that works.

Can you please help?

Kind regards,

Simon

[Google Ads API Forum Advisor Prod]

Hi Simon,

Thank you for reaching out. When you query on the campaigns from the child accounts please specify the child account client customer id rather than the manager account id. Please try it again and let me know if the issue persists.

Thanks and regards,
Xiaoming, Google Ads API Team
 

Xiaoming Google Ads API Team

ref:_00D1U1174p._5004Q2B3Nnq:ref

[Simon Greiner]

Hi Xiaoming,

I already use the client customer id of the child account. In request summary in my original post I am using the client customer id of the child account. 

Kind regards,

Simon

[Google Ads API Forum Advisor Prod]

Hi Simon,

Thank you for reaching out. Could you please share the complete request and response logs along with client customer id via the Reply privately to author option for us to further investigate?

Thanks and regards,
Xiaoming, Google Ads API Team
 

[Simon Greiner]

Hi Xiaoming,

unfortunately the option for replying privately to author is not selectable. How I am able to do that? Seems like I have not the rights for that.

Kind regards,

Simon

[Google Ads API Forum Advisor Prod]

Hi Simon,

Please try to send the requested details to this email address googleadsa...@google.com instead for privacy purposes.

Regards,

Ernie John Blanca Tacata Google Ads API Team

ref:_00D1U1174p._5004Q2B3Nnq:ref